Channels changing on their own
I'm so glad this is being raised and to hear I'm not alone with this problem. I too have experienced this and there is no stuck button involved. In fact, my remote was sitting on the table and all of a sudden my TV screen switched from one channel to the NFL football game!! I have Roku Ultra and have ethernet cable. I do not use wifi. This seems to be increasing in frequency and it's very disconcerting not to mention annoyinng. I love my Roku but I don't appreciate my channels being changed without me doing so.
Hi, ElisComing Greetings here in the Roku Community!
Thanks for reaching out about this. We'd like to help you out with the Channels changing issue. We can start with the basic troubleshooting steps below.- Roku restart: Navigate to Settings > System > System Restart to reboot your Roku device.
- Remote batteries: If you are using a Roku remote with batteries, consider replacing them with fresh ones, as weak batteries can cause erratic behavior.
- Interference: Check for any infrared devices or sources of interference near the TV that might be affecting the remote signal.
- Try a different remote: If you have another Roku remote, test it to see if the issue persists.
In the meantime, we highly suggest using the Roku mobile app on your phone to control the TV. This will help us determine if the channel-changing issue continues.
Thank you for your cooperation!
The Roku Community Team
