Forum Discussion
Hi, Angelamk
Thanks for reaching out for support here in the Roku Community.
We're sorry to hear about this kind of behavior you've experienced, and we'd like to assist. Are you receiving any error codes when accessing this channel? Also, could you please provide us with your Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
Furthermore, an image referring to the playback issue would be a great help for us to better grasp the details of the issue you've experienced.
We look forward to hearing back from you.
All the best,
Kash
The same thing is happening to me. I have model 9102RW.
- RokuJanadeeK2 years agoRetired Moderator
Hi Kat2u,
We appreciate your post regarding this concern. We're glad to assist.
Can you specify which channel is affected by this issue? What have you done so far to resolve this playback issue? Please be aware that if the issue happens across all channels on your Roku device, it could be a sign of a network issue; thus, we recommend rebooting your router as a workaround.
Please inform us of your findings.
Regards,
Janadee