Forum Discussion

Angelamk's avatar
Angelamk
Reel Rookie
3 years ago

Channel won’t load, it fades to black and goes to home screen

I recently purchased a channel called Total Greek. It will load & play with no problem on my other roku but when I try loading it on my Roku tv, it’ll load to the channel lineup then flicker off to t...
app playback
RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi, Angelamk

Thanks for reaching out for support here in the Roku Community.

We're sorry to hear about this kind of behavior you've experienced, and we'd like to assist. Are you receiving any error codes when accessing this channel? Also, could you please provide us with your Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Furthermore, an image referring to the playback issue would be a great help for us to better grasp the details of the issue you've experienced.

We look forward to hearing back from you.

All the best,

Kash

Angelamk's avatar
Angelamk
Reel Rookie
3 years ago

Thanks for the reply. I decided to reset to factory settings then reload my Roku account. That seemed to do the trick and the channel is now working.
But to answer some of your questions was NOT getting an error message. It would just zap off. It looked like it was loading then poof back to home screen.