Forum Discussion

RRROY's avatar
RRROY
Binge Watcher
2 years ago

Channel Guide only says 'No Information'. No programming is displayed - revisited

Here we go again.  This morning the Channel Guide on all my TV's display 'No Information'.   It's been 5 months since I originally posted this issue and at the time found at least on my TV's that if...
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Blizzard's avatar
Blizzard
Newbie
2 years ago

Same problem in Buffalo.  The guide went out around 9pm last night and hasn't returned.

 

As of 11:52am the guide has returned.  

 

  • RRROY's avatar
    RRROY
    Binge Watcher
    2 years ago

    I have noticed something since my post.  Every time I select a sub-channel (i.e 35.2) all of the sub-channels for that channels eventually populate the guide information.  In other words, 35.1, 35.2, 35,3, 35.4,  etc. will show the correct information.  And so far, the information has stayed.  

    So, if I go to at least one sub-channel for each channel the guide eventually fills in and has remained.  I've turned the TV off for a few hours and when I returned the guide was still there. I don't know how long this will hold though.

    • RRROY's avatar
      RRROY
      Binge Watcher
      2 years ago

      I was able to figure out what caused the issue 

      It seems I did make one change to Roku settings the other night. I noticed a new selection on the Home screen called 'ALL THINGS HOME'. I wanted to remove that so under 'Settings / Home Screen / All Things HOME' I selected 'Hide'. 

      This morning I changed that back to 'Show' and my channel guide came back and is now working. Why should that cause a problem with the channel guide is beyond me.

      Roku, please fix that.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Community users.

        Thanks for posting regarding the issue you've encountered with the Live TV Channel Guide.

        We are truly sorry for the inconvenience you have experienced with the streaming service. We fully understand the importance of a smooth and uninterrupted streaming experience and are committed to resolving any issues that may arise. In order to provide you with the best possible assistance, we kindly request that you provide us with additional information regarding the issue you encountered.

        • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
        • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • A photo or video clip referring to the issue,

        Once we have this information, we'll be able to forward it to the appropriate Roku team which will be working on the issue with investigation for a resolution.

        We hope to hear back from you.

        Best wishes,
        Kash