Forum Discussion

SLCS915's avatar
SLCS915
Reel Rookie
2 years ago
Solved

Channel guide "No Information "

So, it looks like once a year the channels guide on the Roku LiveTV app dissapears. In all the posts there is no real solution, what gives? I have a Roku stick and a Vizio TV, both have the same iss...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you for keeping us updated, Jbwhite!

    We're glad to hear that it worked again and you can get back on streaming now. 

    For future reference, we suggest manually checking for software updates on your Roku streaming devices under Settings > System > Software updates > Check Now. For further information about this, you can visit our official Support article on How to update the software on your Roku streaming device.

    Also, you can try to perform a system reboot by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. If the issue will occur again. 

    If you need help with anything, please don't hesitate to contact us again. We'd be more than happy to continue doing so.

    Happy Streaming!

    Best regards,
    Carly

Jbwhite's avatar
Jbwhite
Binge Watcher
2 years ago

Started working again 

Must have been server side 

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Thank you for keeping us updated, Jbwhite!

We're glad to hear that it worked again and you can get back on streaming now. 

For future reference, we suggest manually checking for software updates on your Roku streaming devices under Settings > System > Software updates > Check Now. For further information about this, you can visit our official Support article on How to update the software on your Roku streaming device.

Also, you can try to perform a system reboot by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. If the issue will occur again. 

If you need help with anything, please don't hesitate to contact us again. We'd be more than happy to continue doing so.

Happy Streaming!

Best regards,
Carly

  • Rick30's avatar
    Rick30
    Reel Rookie
    2 years ago

    I have 3 TV's all with same problem. They work fine except the Roku live tv channel guide is empty-not working. I have done auto restart, I have restart router. I have done update. None of that helped. MY antenna guide is also empty. All other apps work and I can access the live program on the roku site by clicking "on now" shows but no Guide for live Roku TV channels. Today is 8/14/2024.

    • Jbwhite's avatar
      Jbwhite
      Binge Watcher
      2 years ago

      Try toggling the 

      Tv inputs

      Manage channels 

      Hide streaming channels box

    • Rick30's avatar
      Rick30
      Reel Rookie
      2 years ago

      itself must have been on their end.

  • Jbwhite's avatar
    Jbwhite
    Binge Watcher
    2 years ago

    Yes.  I did all those things before even bothering to look online for an answer 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Jbwhite,

      Welcome, and thanks for joining us here in the Roku Community!

      We see that you're having an issue where the Live TV guide shows no information. I see that a couple of troubleshooting applied yet still no luck.

      In this case, we'll need additional information about this so that we can escalate it to the appropriate Roku team.

      Please share with us the details below.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • Zip Code
      • Channels affected

      Once we have this information, we'll be able to forward this to the right team.

      Thanks,
      Rey

      • Jbwhite's avatar
        Jbwhite
        Binge Watcher
        2 years ago

        Stop it 

        It was on the server side and y'all fixed it 

        As I repoered already