Forum Discussion

donmn763's avatar
donmn763
Channel Surfer
3 years ago

Channel Guide: How Do I Keep "All Channels" Selected?

Every time I open the channel guide, I have to scroll to find "All Channels" list. Then when I want to change channels, I am forced to go back to scrolling to find "All Channels" list and select the ...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Community users,

Thanks for calling our attention here in the Roku Community!

Please be advised that we are aware of the issue and need more details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on the specific channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • What are the steps to reproduce the issue you are seeing?

Once we have this information, we can pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.

All the best,

Chel

Vail's avatar
Vail
Newbie
3 years ago

Same Issue

Element Model: E2SS40R

Hardware ID: 8520X-Roku TV

Ser. #: YK003D463977

Device ID: 367143463977

Software: 12.0.0     Build: 4182-AX

Issue ID:  77-376-745

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi Vail,

    Greetings and welcome here in the Roku Community!

    We appreciate you for providing this information to us, and we're sorry for the trouble. This information has been sent over to the appropriate Roku team, who'll review the issue to work on it and address the issue. For the time being, we value your patience as we work on this.

    All the best,
    Kash

    • Shaggy2's avatar
      Shaggy2
      Newbie
      3 years ago

      Look were all having this same problem and it has happened with this update that you have done. So sounds simple enough to us, undo it and all will be right with the world, cause as of now, I don't even want to watch it and I really like your line up, but not having to start over every time I want to see what's next inline, oh wait you can't do that anymore, sorry but that was a moron move...

       

      • petem60's avatar
        petem60
        Reel Rookie
        3 years ago

        I am having the same problem.  It started a couple weeks ago so must be due to an upgrade.  It has nothing to do with my devices or TVs.  The same exact thing happens on my Ultra and Streambar - when I press the back key to change channels, it goes back to "Recents" on the side.  I then have to scroll up to the "All Channels" selection, then to the right to get to the channels - and it always starts at the beginning.  It has made the live channel guide unusable.  Please fix, Roku.  Your loss is Pluto TVs gain.