Forum Discussion

donmn763's avatar
donmn763
Channel Surfer
3 years ago

Channel Guide: How Do I Keep "All Channels" Selected?

Every time I open the channel guide, I have to scroll to find "All Channels" list. Then when I want to change channels, I am forced to go back to scrolling to find "All Channels" list and select the ...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Community users,

Thanks for calling our attention here in the Roku Community!

Please be advised that we are aware of the issue and need more details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on the specific channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • What are the steps to reproduce the issue you are seeing?

Once we have this information, we can pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.

All the best,

Chel

autotech's avatar
autotech
Reel Rookie
3 years ago

TCL model  50S451

Serial Number   X01200XY4F10

Device ID    S0JPD27Y4F10

Software version   12.0.  build 4190-CG

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi autotech,

    Thank you for keeping us updated!

    We appreciate that you've provided the information needed, but can you please also provide the tracker ID that RokuJechealR mentioned above, including the build and version of the channel?

    We look forward to hearing from you soon.

    Thanks,

    John