Hi Community users,
Thanks for calling our attention here in the Roku Community!
Please be advised that we are aware of the issue and need more details. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on the specific channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- What are the steps to reproduce the issue you are seeing?
Once we have this information, we can pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.
All the best,
Chel
