Forum Discussion

donmn763's avatar
donmn763
Channel Surfer
3 years ago

Channel Guide: How Do I Keep "All Channels" Selected?

Every time I open the channel guide, I have to scroll to find "All Channels" list. Then when I want to change channels, I am forced to go back to scrolling to find "All Channels" list and select the ...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Community users,

Thanks for calling our attention here in the Roku Community!

Please be advised that we are aware of the issue and need more details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on the specific channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • What are the steps to reproduce the issue you are seeing?

Once we have this information, we can pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.

All the best,

Chel

  • Vail's avatar
    Vail
    Newbie
    3 years ago

    Same Issue

    Element Model: E2SS40R

    Hardware ID: 8520X-Roku TV

    Ser. #: YK003D463977

    Device ID: 367143463977

    Software: 12.0.0     Build: 4182-AX

    Issue ID:  77-376-745

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi Vail,

      Greetings and welcome here in the Roku Community!

      We appreciate you for providing this information to us, and we're sorry for the trouble. This information has been sent over to the appropriate Roku team, who'll review the issue to work on it and address the issue. For the time being, we value your patience as we work on this.

      All the best,
      Kash

      • Shaggy2's avatar
        Shaggy2
        Newbie
        3 years ago

        Look were all having this same problem and it has happened with this update that you have done. So sounds simple enough to us, undo it and all will be right with the world, cause as of now, I don't even want to watch it and I really like your line up, but not having to start over every time I want to see what's next inline, oh wait you can't do that anymore, sorry but that was a moron move...

         

  • autotech's avatar
    autotech
    Reel Rookie
    3 years ago

    TCL model  50S451

    Serial Number   X01200XY4F10

    Device ID    S0JPD27Y4F10

    Software version   12.0.  build 4190-CG

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 years ago

      Hi autotech,

      Thank you for keeping us updated!

      We appreciate that you've provided the information needed, but can you please also provide the tracker ID that RokuJechealR mentioned above, including the build and version of the channel?

      We look forward to hearing from you soon.

      Thanks,

      John

  • donmn763's avatar
    donmn763
    Channel Surfer
    3 years ago

    Thank you for your assistance. I apologize for my slow response. Here is the info you requested. I hope it helps to resolve the issue with the Roku Live TV Channel Guide.

    -- Roku device model, serial number, device ID, and software OS/version
    55" Sharp Roku TV, YN0040361900, 9J6894361900, 12.0.0 build 4182-38

    -- Specific Channel
    Roku Channel, version 9.3 build 10

    -- Tracking ID
    The Sharp Roku TV remote control (model # LC-RCRUS-20) does not have the buttons needed to create a Tracking ID. At least, nothing happens when I press the buttons on my remote that appear to be "home" and "back."

    Is there another way to create this Tracking ID?

    Thanks again for your help.

    Don

  • donmn763's avatar
    donmn763
    Channel Surfer
    3 years ago

    UPDATE
    I've updated this information to include the Tracking ID 00-369-387

    Thank you again for your help.

    Don

    =============================================

    Thank you for your assistance. I apologize for my slow response. Here is the info you requested. I hope it helps to resolve the issue with the Roku Live TV Channel Guide.

    -- Roku device model, serial number, device ID, and software OS/version
    55" Sharp Roku TV, YN0040361900, 9J6894361900, 12.0.0 build 4182-38

    -- Specific Channel
    Roku Channel, version 9.3 build 10

    -- Tracking ID
    The Sharp Roku TV remote control (model # LC-RCRUS-20) does not have the buttons needed to create a Tracking ID. At least, nothing happens when I press the buttons on my remote that appear to be "home" and "back."

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      3 years ago

      Thanks for keeping us updated, donmn763!

      We highly appreciate you for providing us with the requested details precisely! Rest assured; we will forward your information to the appropriate Roku team for review. In the meantime, we're grateful for your patience and understanding as we work on this. 

      Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns. We'd be more than willing to listen and take action. 

      Sincerely,
      Carly

      • donmn763's avatar
        donmn763
        Channel Surfer
        3 years ago

        Hi Carly,

        Just an update that this issue appears to be resolved.

        The Roku Channel Guide is working normally on all of my devices.

        Thanks to you and the Roku staff for your help!

        Don

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      3 years ago

      We appreciate you for joining us here at the Roku Community, Pamelaswolfe69 ChefG!

      We hear you and value your feedback. Please be aware that this is one of a few updates made on Roku. No worries! We'll take note of this and raise it with our team for further review. Kindly provide us with the following details below:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

      Once we have this information, we will be able to forward it to the appropriate Roku team effectively. We'll be looking forward to your update!

      Kind regards,
      Carly