Forum Discussion

GKayta33's avatar
GKayta33
Newbie
4 months ago

Can't sign in to paramount plus

So we have two tvs that we use paramount plus on. The living room we can view it no issues.  Thru the reg. App , now in my room it signed me out for some reason and now when I sign in, it keeps saying to get started,  sign out, or connect to provider... then when I click get started , it states I'm already signed in on the roku device , etc.  I also tried going thru it thru the other paramount plus on the roku channel, and if tells me to start a new subscription when I just paid mine. I'm good thru the 17th of March. Plz help.  Thank you . 

app login

7 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    4 months ago

    GKayta33 Thanks for posting here in the Roku Community!

    Thanks for letting us know about the issue with Discovery+ on your Roku and we're here to help!

    Here’s what you can do...

    Try removing and reinstalling the channel. Often, that can sort out the problem. Also, restarting your Roku device before adding the channel back can help ensure that the process is successful.
    Additionally, if you're subscribed through Roku, you can verify the subscription credentials are correct. You can do this on your Roku device by navigating to Home > Settings > System > About.

    Let us know how it goes.

    Thanks,
    The Roku Community Team

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        3 months ago

        Lynnthomas 

        Thanks for pointing out the issue with Paramount+. We're here to help! 

        Have you tried the steps I mentioned earlier? That should help sort things out. If you need more assistance, check out our Roku support page. And if the problem is with a specific app, it’s a good idea to reach out to Paramount+ directly for more help.

        Keep us posted.

        Roku Community Team

  • Siddie7777's avatar
    Siddie7777
    Newbie
    2 months ago

    I'm having the same problem.  I'm setting up my Roku and when I went to sign in to Paramount there was no where to sign in (I didn't have this problem with any of the other streaming apps) and the only option was to do a 7 day trial.  I don't want that.  I want to sign in to the paramount I have and not pay for it twice. Right now I'm in the 7 day trial as well as already having Paramount+.  Why is this happening? 

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 months ago

      Make sure you're using the one with the icon that says simply Paramount+ and not "Paramount+ on RokuChannel".

  • araeber's avatar
    araeber
    Channel Surfer
    12 days ago

    You should read my thread about paramount+. Tons of us are having a similar issue there.