Can't log into Disney Plus app

Hi jdrury,

Greetings from the Roku Community!

In this matter, it would be best to talk to the specified team since we need to gather your personal information.

For these issues, it may be more effective for you to get help from our billing team.

• Please visit: support.roku.com
• Sign in to your account
• Look for the "Agent Support" tab at the bottom right corner of the page
• Click "Check support options"
• Click Account, Payments & subscriptions

You can also check these links will help you out: How to review your purchase history and charges to your Roku account or How to unsubscribe or Cancel a Subscription. 

All the best,

Chel

I have spoken to Disney+, they say it's not their problem and I should contact Roku

I have contacted Roku (as per previous post) and have been advised I should contact Disney+ and it's not a Roku issue.

My last payment to Disney+ (through Roku) was 19th Oct.

I didn't cancel the subscription, it just stopped getting charged. 

Issue is that because it was never officially cancelled. Disney thinks I still have an active account, so I can not sign up from scratch, but when I log in to resubscribe I get the bamsdk 76 error (see previous post for full details)

As both Disney+ and Roku and denying responsibility, I'm not sure what my next steps are? 

The following link is to BAMSDK: https://www.npmjs.com/package/bam-ticketing-sdk

Nothing us users can do. However, because the BAMSDK is clearly and unambiguously throwing out an error "bamsdk 76 error"  there is clearly a bug in the Disney app where the app is not making the correct calls to Disney's api.

I do not know who is responsible for developing the Disney app on Roku, however if the interested parties are not going to  communicate with each other cooperatively, this won't get resolved.

Hi, Community users! 

This has already been forwarded and acknowledged by the relevant team. As of the moment, it is in the process of investigation, Once we've been notified of updates from the team, we will make sure to let the community know.

Once again, we appreciate you for bringing this to our attention. Rest assured that we will take immediate action. 

Best regards,
Carly

Any update?

Thanks for getting back to us, RobbinAustin 

As of the moment, no further information has been released. However, we'll provide an update regarding this matter with the appropriate Roku team.

Hoping for your patience and understanding as we work on this.

All the best,
Kash

Just a quick update, I have just been able to resubscribe to Disney+ and it is all working again.

I was able to get to the "Roku Pay" page. I click on "I agree" and then get the error message "There was a problem processing you're request"

Almost there.... Almost there.....

Oh by the way. I was paying with Paypal.

Hi eliwap,

Thank you for posting here in the Roku Community!
To be better assisted with your subscription inquiry, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

If you need anything else, please keep us posted.

Best regards,

John

Is it possible that my difficulty is part of the issue that has been discussed thought this thread, or has the issue marked as being resolved which has not been reported here?