Forum Discussion

chefmatt707's avatar
chefmatt707
Reel Rookie
3 years ago

Can't log into Disney Plus app

I turn on the Disney Plus app and it does not go to the sign in screen it just gives me a blank gray screen
JT33's avatar
JT33
Newbie
3 years ago

I also am having issues with logging in. I only get a gray screen with the Disney logo in the left corner. I have tried every suggestion on how to reset it. I have factory reset my Roku tv, restarted my router, verified that the channel was up to date and that the system itself was up to date, power cycled everything at least 5 times. Nothing is working. 

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
3 years ago

Thanks for sharing the experience you've had with this issue, JT33.

Would you mind trying an alternative network, such as a mobile hotspot, to check if the same issue will occur? Also, can you confirm if your subscription is directly from the stand-alone channel? If so, we'll also recommend you reach out to them, as you may have exhausted the troubleshooting steps, and since this is an isolated issue, getting in touch with the provider might help.

Please keep us posted.

Regards,
Janadee

  • rumpenelskin's avatar
    rumpenelskin
    Channel Surfer
    3 years ago

    If this helps, my daughter has 2 tcl roku tvs that are experiencing the same problem.  She lives in a different house in the same town.  Again, I have an apple tv and have logged into disney plus using my laptop browser on my home network with no issue.  The problem is clearly with the Roku devices.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 years ago

      Hi rumpenelskin,

      Thank you for keeping us updated!

      We'd love to take a closer look into this issue that you're having with the Disney+ channel. May we know if you are getting any error codes or messages? Could you send us a photo of your running problem?

      We look forward to hearing from you soon.


      Kind regards,
      John