Can't enter disney+ household code
I keep getting a message from Disney saying my TV is not part of my household account. When I click on "Update Household" Disney emails me a 6 digit code and the TV displays a screen to enter the co...
Forum Discussion
Hi Carly
I tried everything you suggested but it did not work. I am not sure you understand the problem - there is no way to enter the code that Disney sends me.
I can open a keyboard on my Roku smartphone App but nothing I enter using it is entered on the TV screen.
The Disney screen on the TV does not have a keyboard or any icon to call one up. It only has a sic digit field for the code and a "continue" button to be pressed once you are done.
Here is the screen shot of the TV screen - no keyboard or keyboard icon anywhere. Disney has just rolled out added security so perhaps the Roku App has not been updated to accommodate it?
This is really frustrating since I cannot access my Disney subscription. If I can't get it fixed I will have to look at another different set top box to stream with.
Here screen shot
Thanks for keeping us posted, EdwardK2
In this case, we would recommend reaching out to Disney+ support directly and inquiring further for assistance since channel providers handle their customer's credentials and access management.
For more information, you can refer to Contact Us - Disney+ Help Center
We hope that this will be sorted out soon.
Best wishes,
Kash
