No. I can’t log in. I don’t know the password and don’t have access to that email any ore.
paulscottreaney, you're probably going to have to contact account support at https://support.roku.com/contactus. The subscription is tied to the Roku account you can no longer access, so there's no way to cancel it from the Roku website. If you still have a Roku device linked to the account you can't access, you should be able to highlight the icon on your Home Screen, press * on your Roku remote, and choose "Manage subscription".
Hi, paulscottreaney.
In addition to what our Community expert provided above, we highly suggest coordinating this with one of the live experts from our Accounts and Billing team. They will be able to locate your previous account and cancel this subscription for you.
Kindly visit the link provided above and choose the "Accounts, payments & subscriptions" category.
We hope this will get everything sorted out soon.
Warm regards,
Carly
Sent an email, no response. And the Live Chat is never active.
Not great.
Hi, paulscottreaney.
Thanks for letting us know about this.
Kindly check your inbox here as we will send you a Private Message for further details regarding this matter.
Thank you for your patience and understanding and we apologize for any inconvenience this may have caused you.
Regards,
Carly
