Forum Discussion

dmwilson89's avatar
dmwilson89
Newbie
2 years ago
Solved

Cannot add or delete favorites on Xfinity Stream

I am using a Roku Ultra on a Samsung TV and accessing channels through the Xfinity Stream app. When I first set up the Roku I remember I was able to go through the all channels list and select certain channels as favorites, but now I am unable to duplicate that action. When I select a channel and click *, the only options I see are Find a Channel, Filter Preferences, or Search. I don't see a way to select favorites. I've spent a couple of hours searching various websites for the solution but without success. Can anyone help me out of my dilemma? Thanks.

  • atc98092's avatar
    atc98092
    2 years ago

    You will probably get the best answer from Xfinity. They are the ones that develop and support the channel, so if they made a change they can advise you if it's still available in some other way. 

    Roku does not develop channels for 3rd parties, so really cannot advise how those channels work. 

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    2 years ago

    You will probably get the best answer from Xfinity. They are the ones that develop and support the channel, so if they made a change they can advise you if it's still available in some other way. 

    Roku does not develop channels for 3rd parties, so really cannot advise how those channels work. 

    • RayMoJr's avatar
      RayMoJr
      Newbie
      2 years ago

      Try this.  Worked for me.
      How to manage Favorites for Roku Stream/Xfinity.
      #1 Skip the TV option. Not working. Xfinity needs to update.
      #2 Sign in to Xfinity.com, go to the account drop down (face in uppper right), go to Watch TV Online, go to All Channels, click star on left to make a favorite. The Favorites will be listed immediatly online. (NOTE: Skip the Go TV Channels. Fiddled with it, but haven'y yet figured it out.)
      #3 NOTE: For the TV/Roku/Xfinity Stream to update, I logged off of Xfinity online, shut down TV/Roku (I cut power). Waited about ten minutes. Went back to Xfinity and Favorites were listed.
      #4 There are some shortcuts. You'll figure those out on your own.

  • jacleve's avatar
    jacleve
    Newbie
    2 years ago

    SOLVED:  I had the same issue, there is no option to favorite channels from the Roku Xfinity Stream app.  Then I pulled up the Stream app on my iPad!  When using the Live TV tab, you can click on stars beside each channel number to make it a favorite.  Within about 10 minutes all the new favorites updated on the Roku app on my TV as well.