Cannot access my Peacock subscription I purchased through Roku

Question

Yesterday I subscribed to Peacock to upgrade my account from the free to the $4.99 option to have more access to TV and movies. I was able to watch Parks & Rec and access other titles, everything was working great. I went to bed, and this morning I woke up still sick and wanting to keep binging some TV. However, when I click on my Peacock channel on BOTH of my Roku TVs, it asks for me to sign-in. My Roku email and passwod are not working, which is what they always say for us to try to use to login. I also went to Peacock's website since support here at Roku was WORTHLESS and told me to contact Peacock (who cannot help me since my account was created through Roku), but was unsuccessful in trying to reset or create credentials that way to try to get logged back into my Peacock channel.

Both of my TVs are up to date - the devices, as well as the channels.
It doesn't have an option for me to delete/remove the channel and re-add it, tried that as well.
I have rebooted both of my Roku TVs numerous times - still not logging me into the Peacock channels

I never had this issue when I subscribed to HBO through Roku. I could even access my HBO account on my computer and had NO issues whatsoever with logging in and accessing the channel from any of my Roku devices, and I used to have 3 devices.

Does anyone have suggestions on how I can access/get logged back into my Peacock channel? Yeah, it's just $4.99, but I work in social services and live in Tampa Bay, so my money is stretched thin and i would like to not have to spend another $4.99 to create another account through Peacock directly, lol.

AeroSpaceTech · Answer

It is always best to subscribe to a streaming service directly from that service. If you want Netflix go to Netflix and sign up. If you want Peacock go to the site and sign up. I have been doing this for years with every streaming service I subscribe to. I only use my Roku to stream.&nbsp;

DBDukes · Answer

mleighbryant91&nbsp;Others have reported issues with Peacock this morning. An online search indicates some early morning reports of issues with Peacock not specifically Roku related, but overall service related. However, those seem to have cleared up.I suspect it was an issue that Peacock had and is now being worked, but I'm tagging&nbsp;RokuDanny-R&nbsp;just in case.

mleighbryant91 · Answer

Thanks. But how do I get signed back into Peacock under my Roku subscription? When I subscribed, I didn't create any credentials or anything? I did try to create a new, free Peacock account, then on my Roku I logged in with that new account. When I clicked on upgrade, it said I already had the subscription but all of the premium content was locked... and Peacock cannot help since my purchase was through Roku. It makes no sense to me, especially since I had a Roku subscription to HBO before and never had these kinds of issues with logging in.

DBDukes · Answer

mleighbryant91&nbsp;Normally, this is where you remove the app, reboot the Roku, then reinstall the app. However, I don't think it will let you remove the app with an active subscription. You could cancel, and see if it lets you remove the app, then do the reboot then reinstall and see if that fixes it.By the way, you did reboot your Roku already? If not, try that. Sometimes that might do it.

mleighbryant91 · Answer

Yeah, I have rebooted at least a dozen times today. I went ahead and canceled the subscription, as well, but still cannot remove the app as the subscription doesn't end until next month.&nbsp;The reboot has always been my first go-to. I have been using Roku devices for about 8 years now, so I am usually pretty savvy with them. This issue is just beyond anything I have ever experienced and has left a bad taste in my mouth with paying for subscriptions through Roku. Won't be doing that anymore, regardless of the convenience.&nbsp;

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Cannot access my Peacock subscription I purchased through Roku

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