Forum Discussion
Others have reported issues with Peacock this morning. An online search indicates some early morning reports of issues with Peacock not specifically Roku related, but overall service related. However, those seem to have cleared up.
I suspect it was an issue that Peacock had and is now being worked, but I'm tagging RokuDanny-R just in case.
- mleighbryant914 years agoReel Rookie
Thanks. But how do I get signed back into Peacock under my Roku subscription? When I subscribed, I didn't create any credentials or anything? I did try to create a new, free Peacock account, then on my Roku I logged in with that new account. When I clicked on upgrade, it said I already had the subscription but all of the premium content was locked... and Peacock cannot help since my purchase was through Roku. It makes no sense to me, especially since I had a Roku subscription to HBO before and never had these kinds of issues with logging in.
- DBDukes4 years agoCommunity Streaming Expert
Normally, this is where you remove the app, reboot the Roku, then reinstall the app. However, I don't think it will let you remove the app with an active subscription. You could cancel, and see if it lets you remove the app, then do the reboot then reinstall and see if that fixes it.
By the way, you did reboot your Roku already? If not, try that. Sometimes that might do it.
- mleighbryant914 years agoReel Rookie
Yeah, I have rebooted at least a dozen times today. I went ahead and canceled the subscription, as well, but still cannot remove the app as the subscription doesn't end until next month.
The reboot has always been my first go-to. I have been using Roku devices for about 8 years now, so I am usually pretty savvy with them. This issue is just beyond anything I have ever experienced and has left a bad taste in my mouth with paying for subscriptions through Roku. Won't be doing that anymore, regardless of the convenience.