Buffering Issues on HBO Max and Spectrum Apps
I bought a Roku 40" HD LED TV less than a month ago. The model number is 40R3C5. So far we have been using mostly the Spectrum app and HBOMAX app. The TV is struggling with both of them. Within t...
Forum Discussion
It's been better since Saturday night when I unplugged the TV and started it back up. I'm going to wait and see if I experience any more severe problems.
Honestly I'm very disappointed with the support I'm getting. I keep telling Roku Support that I had a different brand smart TV in the exact same place and that didn't experience these problems. That I have a 400mbps internet package and get those speeds on all my other devices. That I have a Roku box connected to another TV in my house and that works fine. If unplugging the TV to "reboot" it worked, so be it, but it is obviously the TV (device). To me it feels like this TV might have an inferior network card. I shouldn't have to change my entire network configuration to get your TV to work. And if so, then that should be clearly stated in the purchasing information. I spent 38 years in the IT field. I know a little something about debugging these types of problems.
Hey! mflacke
Thanks for sharing your experience—it’s clear you’ve put in a lot of effort to troubleshoot. We’d like to pass this along to our team. Please provide the following.
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
- Internet service provider
- A quick video showing the problem when it occurs
Let us know when you can!
Roku Community Team
Since I unplugged it Saturday night, I'm noticing any of the major issues that caused me to reach out to Roku Support. The only minor issue I've noticed since then is when watching a DVR recorded show within the Spectrum App. I will fast forward through commercials and sometimes when getting back to the broadcast, closed captions will automatically be turned on. Only for about a minute and then they go away. I can live with this.
Here is some of the information you asked for. If anything big happens I will also provide the Tracker ID and Video.
Model: 40R3CX, Device ID: S1G9V4DANRNJ, Serial number: X027003ANRNJ, Software version: 14.6
Regards, Mark
Thanks for the extra details! mflacke
You mentioned that closed captions briefly turn on after fast-forwarding through commercials in the Spectrum App. Is this also happening to other streaming apps? If not, we recommend contacting Spectrum support for further assistance.
Let us know if you need anything else!
Roku Community Team
