Buffering Issues on HBO Max and Spectrum Apps
I bought a Roku 40" HD LED TV less than a month ago. The model number is 40R3C5. So far we have been using mostly the Spectrum app and HBOMAX app. The TV is struggling with both of them. Within t...
Forum Discussion
mflacke Mark: How far is the wireless router from the TV and Roku? What router are you using? Try running a wi-fi analyzer app in the room where your Roku is as you may be getting interference or an intermittent signal. You may need to change your router channel or make sure you are using 2.4 ghz instead of 5ghz. You mention a Roku box. Are you using the Roku TV or Roku device? Is it doing the same on both? If you are using Spectrum internet, they are notorious for having signal issues...I also use them and had an issue for a couple years before they found the problem. Make sure they check the signal as well. Do you use their router or your own? Make sure your router is up to date with firmware as well. If you use their combo modem/router..they are not particularly good or reliable with wireless signal. It is better to use their modem with your own good quality router to get better, more consistent wireless.
I'm using an Eero wireless system in my house. The router is in the basement but I have to extenders on the main level of our ranch house, and one of the extenders is right next to my new Roku TV. When a run a connection test on the TV I get a successful connection result which says the wifi strength is excellent. I can also run a connection test on my phone right by the TV and get a result of close to 400 mbps back. I use to have a Samsung smart TV before I brought the Roku, it was located in the same spot and I didn't have these problems. I can't see how it can be my wifi. In my basement I have a LG smart TV, but use a Roku box (so I can run the Spectrum app) connected to it. I don't have any problems on that Roku device.
Hey mflacke
Thanks for following up. Have you had a chance to try the steps shared by RokuSuzette? If the issue is still occurring, could you let us know whether you’re seeing any error codes? We’d like to take a closer lookCan’t wait to hear from you!
Roku Community TeamYes I have tried all the steps Suzette suggested. I am not seeing any error codes. I have already explained that when I run a wifi connection test on the TV the results say the wifi signal is "excellent". The download speed is showing at approximately 80 mbps. Is this normal? When I test in the same room from my phone I get closer to 400 mbps.
As I explained earlier, I did a total reboot of the TV by unplugging it. This was Saturday night. So far things seem to be better. I will keep my eye on it. I want to make sure this is addressed while it is under warranty.
Hey mflacke
Thanks for trying those steps! Since the issue persists, have you tried connecting your Roku TV to a mobile hotspot? This can help determine if the problem is related to your home network. Let’s see if the issue continues with that setup.
Looking forward to your reply!
Roku Community Team
How many extenders do you have? How large is the main floor of the house? Too many extenders can be as bad as not enough as the device may not know which to connect to and bounce from one to the other.
Just two. One in the living room right next to the TV. The other is in the farthest bedroom. My wife sometimes works in there on her laptop and the signal was very weak so I added the second extender back there. This shouldn't be a problem as I am using the Eero router system which is a mesh network. So they are not really extenders but satellite nodes.
Can you hardwire the Roku into the extender that is next to it?
