Forum Discussion

TinyBogD's avatar
TinyBogD
Channel Surfer
9 months ago
Solved

Buffer issues all channels randomly

 I have a 2020 premier. I have a gig internet connection., excellent signal & 65mbps download. Reset device and router as per recommended steps. 
all channels have with in the last 3 weeks started buffering at random times. I monitor my internet connection during the buffering and all of my other devices work fine. Is the Roku starting to die?

app playback
  • RokuTakashi's avatar
    RokuTakashi
    9 months ago

    Thanks for keeping us posted, TinyBogD 

    Since this issue affects most of the channels that you stream, we'd like to suggest resetting your Roku device. Kindly be informed that factory resetting a device will remove all the data on your Roku device, and you would need to re-activate it again. 

    Please follow the steps below to perform a factory reset.

    From the Settings menu
    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Advanced system settings.
    5. Select Factory reset.
    6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
    7. Follow the on-screen instructions.

    For more information, you can visit this support article on How to system restart or factory reset your Roku streaming device

    Let us know how this works.

    Best wishes,
    Kash

6 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    9 months ago

    Hi, TinyBogD 

    Thanks for posting in the Roku Community.

    We understand the issue you have encountered with your Roku Premier having a buffering issue, and we'd like to take a closer look at this so we can assist you in resolving the issue. Kindly provide the details below:

    • When did you first encounter the issue?
    • What specific apps/channels are affected by the buffering issue? Also, does it only occur with certain apps or every app that you stream?
    • What troubleshooting steps have you attempted so far in an attempt to resolve the issue?

    With more information aside from the details we have asked for, we can understand your concern better and we can address the problem at hand.

    Best wishes,
    Kash

    • TinyBogD's avatar
      TinyBogD
      Channel Surfer
      9 months ago
      • When did you first encounter the issue?
        3 weeks or so ago

      • What specific apps/channels are affected by the buffering issue? Also, does it only occur with certain apps or every app that you stream?
        Directv, Peacock, Prime Video, Youtube, Disney, Roku Channel, MAX, ESPN, Tubi, Hulu, Angel, and Paramount.
         
      • What troubleshooting steps have you attempted so far in an attempt to resolve the issue?
        Reset the WiFi router 2X, reset the Roku 1X, Cleared the apps on the Roku and re-downloaded them.
        Reset the WiFi settings on the Roku. Setup ping to google.com on my laptop left it running for a time and waited for ROKU to let directv to buffer, I did the same for Peacock, Prime Video, Youtube, Disney, ping stayed consistent @ 35 ms. 

      Other devices on the network ar working correctly including 1 FireStick,  1 ROKU TV, 1 ROKU Ultra, 3 laptops, 1 pc, 1 smart home hub, and a polk sound bar.

      Not a nube by far, make a living at network stuff.

       

       

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        9 months ago

        Thanks for keeping us posted, TinyBogD 

        Since this issue affects most of the channels that you stream, we'd like to suggest resetting your Roku device. Kindly be informed that factory resetting a device will remove all the data on your Roku device, and you would need to re-activate it again. 

        Please follow the steps below to perform a factory reset.

        From the Settings menu
        1. Press Home on your Roku remote.
        2. Scroll and select Settings.
        3. Select System.
        4. Select Advanced system settings.
        5. Select Factory reset.
        6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
        7. Follow the on-screen instructions.

        For more information, you can visit this support article on How to system restart or factory reset your Roku streaming device

        Let us know how this works.

        Best wishes,
        Kash