Forum Discussion

psco5150's avatar
psco5150
Reel Rookie
3 years ago

BritBox never loads after Roku ver 12.0.0 software update

After performing the latest Roku software update to 12.0.0 on 4/26/2023 BritBox never loads. It spins to load then goes to the Roku Home Screen 
app playback
sunflowercrisp's avatar
sunflowercrisp
Newbie
3 years ago

I've also been having this issue for several months. Britbox standalone app, icon spins for a couple seconds then crashes back to roku home every time. System/app on latest update, tried uninstall/restart/reinstall, and roku hard reset. All other apps working fine.


Roku device model: 4662RW - Roku Ultra LT
SN: YJ009E564852
Device ID: 046179564852
Software OS/version:12.0 0
Build: 4184-46
Tracker ID: 52-208-854

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi sunflowercrisp,

    Thanks for your first post in the Roku Community!

    We understand that you are having an issue with the Britbox channel crashing on the home screen and we appreciate the troubleshooting steps you've done so far. 

    One additional suggestion we would like for you to try by performing a system update. You can check for a manual system update by navigating to Home > Settings > System > System update > Check now. and see if you notice any difference.

    For more troubleshooting steps with any channel playback issue, follow our Support link: How to resolve a channel playback issue | Official Roku Support

    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.


    Best regards,
    Mary