BritBox never loads after Roku ver 12.0.0 software update
After performing the latest Roku software update to 12.0.0 on 4/26/2023 BritBox never loads. It spins to load then goes to the Roku Home Screen
Forum Discussion
Scenario: Since December anytime I try to open BritBox on my Roku, it buffers for 3 seconds and closes back to home screen. I can watch on other non Roku devices with no problems.
Troubleshootin performed: I have updated Roku and BritBox manually multiple times, to no avail. I have deleted BritBox, restarted Roku, and reinstalled BritBox, to no avail. I contacted BritBox back in March and was told that a correction had been sent to Roku.
Issue ID/Serial number/Software version and build:
Model: 3941RW - Roku Express 4K+ Serial Number: X01600XR9N0C (S0AH222R9N0C) Software Version: 12.0.0 Build 4184-CR. GC Version: 9.2.113. Timestamp: 2023-05-16T21:57:44Z
ID 0C-195-717
Channel software version, if applicable: Version 3.0 Build 665
Having the same problem as you. It buffers the BritBox logo for 3 seconds then goes back to Roku home page. Only started after update 12. Doesn't work on 2 different Roku Ultra 4ks. Did all the same troubleshooting that is always asked and nothing. Nothing is getting answered in these forums and people are paying for a product. Who's fault that it doesn't work is moot. Just fix it please. Also give us the ability to rollback any app's software update for this very reason.
Hi TechTite.
Thank you for reaching us here at the Roku Community!
We recognize that you are having issues with accessing the BritBox app on your Roku streaming device and we also appreciate the troubleshooting steps that you've done so far. No worries, we're here to find you the best resolution.
Kindly provide us the following details below so that we may be able to pass this along to the appropriate Roku team for further investigation:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Does this issue occur on a specific channel? If so, what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (whenever you see this issue occurs, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- Kindly state the troubleshooting steps that you've done so far.
- If possible, can you provide a screenshot or video of the issue occurring.
We look forward for your response. Thank you!
All the best,
Carly
