Forum Discussion

jmblack's avatar
jmblack
Newbie
3 years ago
Solved

Brit box on Roku Channel will not load and play

Hello, Britbox on Roku channel will not load and play programming.  It worked 2 weeks ago. I was on with Roku support for 3 hours and they were unable to resolve the issue.  Router was rebooted, eve...
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi jmblack,

    Welcome to the Roku Community!

    We're sorry to hear that the Roku streaming device you currently have is no longer supported by Britbox. Kindly be advised that channel partners design, maintain, and develop their channels on the Roku platform. At the moment, upgrading to a new Roku streaming device is a good option to be able to view content from channels that no longer support your current device. You can visit this link and browse for options with Roku streaming devices: Roku Streaming devices

    If there's anything we can further assist you with aside from this, please don't hesitate to let us know.

    All the best,
    Kash

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
3 years ago

Hi Bosda,

Thanks for posting to the Roku Community!

We are happy to assist you on how you can remove a channel since it is not visible on your * button options. Please follow these steps:

  1. Press Home on your Roku remote.
  2. Select Streaming Channels to open the Channel Store.
  3. Locate the channel you wish to remove and press OK on your remote.
    • Tip: A check mark appears in the bottom right-hand corner, identifying an installed channel.
  4. Select Remove channel and confirm the selection when prompted.

You can also check out this link here on how you can remove channels from within the Roku mobile app.

Let us know how it goes.

Kind regards,
Eunice

kfcaudell's avatar
kfcaudell
Reel Rookie
3 years ago

I am having the same problem. I had to let my subscription run out before I could uninstall the channel, which means I paid for a month with no service. Anyhow, I uninstalled, resubscribed, and reinstalled, and the channel won't even open for me to sign in. I did find this on the BritBox support page: Note: Roku is no longer supporting legacy models 3600 and 4400X, or any older Roku devices. Streaming the BritBox app on these older devices may not be possible.

My model is a 3900x. Is it no longer supported? If that's the case, I wish BritBox would have told me that when I gave them all my information. 

I have already tried All The Things in the canned support e-mails above.  Does anyone have any other suggestions? This is one of my favorite channels. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi jmblack,

    Welcome to the Roku Community!

    We're sorry to hear that the Roku streaming device you currently have is no longer supported by Britbox. Kindly be advised that channel partners design, maintain, and develop their channels on the Roku platform. At the moment, upgrading to a new Roku streaming device is a good option to be able to view content from channels that no longer support your current device. You can visit this link and browse for options with Roku streaming devices: Roku Streaming devices

    If there's anything we can further assist you with aside from this, please don't hesitate to let us know.

    All the best,
    Kash

    • kfcaudell's avatar
      kfcaudell
      Reel Rookie
      3 years ago

      Thank you. I wish someone had just told me that a month ago when they asked for my model number.

    • Pottsy's avatar
      Pottsy
      Reel Rookie
      3 years ago

      Same issue ... how do I tell if my device is no longer compatible with Brit Box ... my subscription is good for another week and is autobilled.

      • RokuAnjelie's avatar
        RokuAnjelie
        Community Moderator
        3 years ago

        Hi Pottsy,

        Thank you for posting here in the Roku Community!

        Could you provide us with additional details regarding the issue you are experiencing? We'd love to take a look and see what's going on.

        • Is the problem limited to BritBox, or is it also affecting any of the Roku channels?
        • When you try to access the channel is there an error message?

        Please keep us posted!

        Thanks,

        Anjelie