Forum Discussion

bree828's avatar
bree828
Reel Rookie
2 years ago
Solved

Bet+ app not work on roku tv only

No matter what show I try to watch I get the same error message. "Sorry,this video is not found or no longer available due to date or rights restrictions ". I have removed and added the app. I have reset the connection. I have cleared the cache. I have reset my network connection. I have unplugged my tv for 30 minutes before restarting. I can watch Bet+ across all platforms except on my roku device. I have attempted to get assistance from Bet+ support as well as Roku support.  It has been a month now of trying to get this resolved. I have warched videos on YouTube also with no luck I don't know what to do to resolve this issue. This is beyond frustrating. 

 

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi local304,

    Thanks for reaching out here in the Roku Community!

    We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

    • Could you please verify if the issue you are running into is when you're accessing the content of Bet+ standalone or through The Roku Channel?
    • Are you being prompted with an error code or message?
    • What are the steps you have taken to reproduce the issue you are seeing?

    We also recommend taking a look at our Support page to troubleshoot any channel-related issues: How to resolve a channel playback issue | Official Roku Support

    We look forward to hearing from you and looking closely into this issue.

    All the best,

    Chel

  • CHerron's avatar
    CHerron
    2 years ago

    I had the same problem. It’s making you change to a premium plan and not an essential plan. Once I did that it worked. 

14 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi bree828,

    Welcome to the Roku Community!
    We would be delighted to help you further with your Roku TV problem, as the BET+ app isn't functioning. Could you send us a photo of your running problem? When did the issue start?

    We look forward to hearing from you soon, and we will continue to assist you further.

    Thanks,

    John

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thanks for providing us with this link, bree828.

        It seems like we can't open the link you provided, but no worries. Could you please send us the photo directly through PM? Open one of the moderator's profiles and select "Send this user a private message" on the right side of the page. 

        We'll be looking forward to your response as we are more than willing to figure this out and provide you with the best resolution possible.

        Kind regards,
        Carly

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! SuzieB21,

        Thanks for your post,

        We understand that you were having an issue with BET+. We're pleased to assist. 

        • Have you tried restarting your Roku device?
        • Have you tried Updating your Roku device?:
        • Did removing the channel, restarting the player, and then adding the channel again resolve the issue?

        Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

        Thanks,

        Arjiemar

  • CocoPuff's avatar
    CocoPuff
    Reel Rookie
    2 years ago

    I am having the same issue.  I have done all of the suggested troubleshooting steps and none have corrected the problem.  I have a TCL ROKU TV.  I can watch BET+ on PRIME. What is going on? When will this issue be fixed.

     

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi CocoPuff,

      Thanks for letting us know.

      Is this the first time you've encountered this issue? Since we might have exhausted all the possible troubleshooting steps, may we ask if you have already tried contacting the channel provider? If not, we'll recommend you do so, as this issue may be known on their end and they may be able to provide additional attempts to fix their app on the Roku platform.

      Let us know what you find out.

      Regards,
      Janadee

      • CocoPuff's avatar
        CocoPuff
        Reel Rookie
        2 years ago

        Working now.  Don't know what happened.  Went in to stream a movie after not watching for about 2 months and finally it played.

    • local304's avatar
      local304
      Newbie
      2 years ago

      I am also having the same issue😑😑. When will this be fixed roku?!

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi local304,

        Thanks for reaching out here in the Roku Community!

        We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

        • Could you please verify if the issue you are running into is when you're accessing the content of Bet+ standalone or through The Roku Channel?
        • Are you being prompted with an error code or message?
        • What are the steps you have taken to reproduce the issue you are seeing?

        We also recommend taking a look at our Support page to troubleshoot any channel-related issues: How to resolve a channel playback issue | Official Roku Support

        We look forward to hearing from you and looking closely into this issue.

        All the best,

        Chel

    • CocoPuff's avatar
      CocoPuff
      Reel Rookie
      2 years ago

      The problem has finally cleared up.  I stopped watching for about 2 months and then one day went in to stream a movie and it worked!  I wish I knew what caused the problem in the first place but just glad to be able to see my favorite programs again.  😊

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Patcheslvw,

        Greetings from the Roku Community!

        We appreciate you letting us know about your problem accessing the Bet Plus app on your Roku TV. We will work with you to know what went wrong so we can assist you further and fix the issue. Please tell us more details so that we can better understand the problem you are having.

        • Are you referring to the standalone Bet Plus channel or the Roku Channel's Bet Plus?
        • Can you please list down the troubleshooting steps you took on your end?

        We look forward to hearing from you and looking closely into this issue. Thank you!

        CocoPuff,

        We're glad to know that your issue has been fixed. Please let us know if you need any additional assistance, and we'll be glad to further assist you.

        Kind regards,

        Eunice

  • CHerron's avatar
    CHerron
    Newbie
    2 years ago

    I had the same problem. It’s making you change to a premium plan and not an essential plan. Once I did that it worked.