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StickUser87's avatar
StickUser87
Reel Rookie
2 years ago
Solved

Bentkey Subscription Not Recognized

I bought a subscription to Bentkey through my roku stick but when I try to view the premium content it just keeps asking for my birth year and for me to create an account. I created an account but its only letting me view the free content.

I was charged for the subscription but no matter what I do I cant get it to work on Roku. If I open it on my phone it seems to work fine.

I have uninstalled and reinstalled the app as well.

 

 

9 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Greetings StickUser87,

    Thanks for making your first post here in the Roku Community!

    We'd like to know how we can get you up and running. Is this your first time accessing this app? Do you see any error messages?

    Please let us know more about this so that we can further look into it.

    Thanks,

    Rey

    • StickUser87's avatar
      StickUser87
      Reel Rookie
      2 years ago

      This is my first time using the app as it was just released. I am not getting any error.

      When I open the app and click on the premium content, it asks me for my birth year, then it asks me to sign into my Bentkey account. When I sign in to the Bentkey account, it only recognizes the free version of the account, and not that I have purchased the subscription through Roku.

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Thanks for your response, StickUser87.

        As per checking, you have no subscription to this channel on your account. In this case, it will be more effective if you directly contact our account-billing team, as they are the best ones to further assist you. Visit our Account and Billing Support page and choose the "Account, payments, and subscriptions" category. There should be an option where you can talk to one of our live representatives.

        If you need further clarification and assistance, let us know.

        Regards,
        Janadee