Forum Discussion

io1901's avatar
io1901
Binge Watcher
4 years ago
Solved

BBC iPlayer stopped working with Sorry, this application is not currently available on your device

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer with the above error message. I have deleted app, restarted, added app with no difference....
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for your patience while this issue was being investigated.

    We would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for updates.

    Once the channel is updated, try seeing if you able to access the channel again.

    Please keep us posted what you find out.

     

    Happy Streaming!
    Danny

Tode's avatar
Tode
Reel Rookie
4 years ago

Same here. Worked yesterday. 

Factory reset Roku and updated BBC iPlayer, no joy.  Will try return under guarantee as less than one year old.  No doubt they will blame the BBC.  And for all I know, they'll be right.

BBC iPlayer app on phone works fine, connected to the same WiFi network. So the BBC is not blocking my IP address.

Tode's avatar
Tode
Reel Rookie
4 years ago

Replying to my own post:

My Roku Express 4K is type 3940x.  Ihave just found that this is not listed by the BBC on their iPlayer help page as a model that they support.   I don't know if they ever supported it, as their page about devices that are no longer supported is no longer present.

  • McGeddon's avatar
    McGeddon
    Channel Surfer
    4 years ago

    I think we can assume the problem is not the BBC. All of us were working yesterday and the iPlayer is fairly device neutral.

    • DBDukes's avatar
      DBDukes
      Community Streaming Expert
      4 years ago

      McGeddon 

      There's another thread on this. It's long and rambles, but the upshot is: BBC updated their Roku app recently, and several Roku models stopped working.

      As it's the developer (not Roku) that determines what apps work on what devices (and where), it's up to the developer (BBC) to issue a fix. BBC has yet to acknowledge a problem with their code. However, the message displayed is one that displays when the code indicates the device is not supported by the app.

      BBC needs to fix the code in their app.

      • malc_p's avatar
        malc_p
        Reel Rookie
        4 years ago

        Can I just add, "Us too"? Roku Express 4k, was working yesterday and earlier this evening, now getting the "Sorry, this application is not currently available on this device".

        Someone's fouled up bigtime...