Forum Discussion

io1901's avatar
io1901
Binge Watcher
4 years ago
Solved

BBC iPlayer stopped working with Sorry, this application is not currently available on your device

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer with the above error message. I have deleted app, restarted, added app with no difference....
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for your patience while this issue was being investigated.

    We would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for updates.

    Once the channel is updated, try seeing if you able to access the channel again.

    Please keep us posted what you find out.

     

    Happy Streaming!
    Danny

McGeddon's avatar
McGeddon
Channel Surfer
4 years ago

I have tried the old solutions for BBC iPlayer not loading and they do not work.

Symptoms: Message displayed on selecting iPlayer - "Sorry, this applicationis not currently available on your device. Please exit/quit and try again later."

This only started tonight, 19:00 BST  in UK.  All other applications work except BBC Sounds, which shows the same message.

I can access iPlayer on my other devices (tablet, laptop). My ROKU device is a new streaming stick 4k.

Any suggestions welcome.

Regards

Rab

Tode's avatar
Tode
Reel Rookie
4 years ago

Same here. Worked yesterday. 

Factory reset Roku and updated BBC iPlayer, no joy.  Will try return under guarantee as less than one year old.  No doubt they will blame the BBC.  And for all I know, they'll be right.

BBC iPlayer app on phone works fine, connected to the same WiFi network. So the BBC is not blocking my IP address.

  • Tode's avatar
    Tode
    Reel Rookie
    4 years ago

    Replying to my own post:

    My Roku Express 4K is type 3940x.  Ihave just found that this is not listed by the BBC on their iPlayer help page as a model that they support.   I don't know if they ever supported it, as their page about devices that are no longer supported is no longer present.

    • McGeddon's avatar
      McGeddon
      Channel Surfer
      4 years ago

      I think we can assume the problem is not the BBC. All of us were working yesterday and the iPlayer is fairly device neutral.

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        4 years ago

        McGeddon 

        There's another thread on this. It's long and rambles, but the upshot is: BBC updated their Roku app recently, and several Roku models stopped working.

        As it's the developer (not Roku) that determines what apps work on what devices (and where), it's up to the developer (BBC) to issue a fix. BBC has yet to acknowledge a problem with their code. However, the message displayed is one that displays when the code indicates the device is not supported by the app.

        BBC needs to fix the code in their app.