Forum Discussion

io1901's avatar
io1901
Binge Watcher
4 years ago
Solved

BBC iPlayer stopped working with Sorry, this application is not currently available on your device

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer with the above error message. I have deleted app, restarted, added app with no difference....
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for your patience while this issue was being investigated.

    We would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for updates.

    Once the channel is updated, try seeing if you able to access the channel again.

    Please keep us posted what you find out.

     

    Happy Streaming!
    Danny

ConnorJames1's avatar
ConnorJames1
Newbie
4 years ago

Hello, some apps on my roku are saying ‘sorry, this application is not currently available on your device’ but I’ve used it before. It’s bbc iplayer, so just wondering how I fix this? 

many thanks. 

DBDukes's avatar
DBDukes
Community Streaming Expert
4 years ago

ConnorJames1 

Several posts here mention this. Apparently, based on what other users are reporting, BBC updated their iPlayer app recently, and seems to have made an error in the code.

Each app developer determines where (location) the app is valid, and on which devices the app is valid. In this case, BBC did that. From the looks of things, they did it badly this go round, and broke the app from working on many devices on which the app previously worked.

BBC will have to issue an update containing the fix for the app to resume working.

  • ConnorJames1's avatar
    ConnorJames1
    Newbie
    4 years ago

    Brilliant!  Thank you for your help! 

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      4 years ago

      Reports in other threads indicate that BBC has fixed this in their latest release.