Forum Discussion

io1901's avatar
io1901
Binge Watcher
4 years ago
Solved

BBC iPlayer stopped working with Sorry, this application is not currently available on your device

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer with the above error message. I have deleted app, restarted, added app with no difference....
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for your patience while this issue was being investigated.

    We would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for updates.

    Once the channel is updated, try seeing if you able to access the channel again.

    Please keep us posted what you find out.

     

    Happy Streaming!
    Danny

Mavison's avatar
Mavison
Binge Watcher
4 years ago

My new Roku 4k stick, bought last week, gets the same message today on both BBC iPlayer and Sounds. All software up to date - and has worked fine for the last week. I think iPlayer was updated yesterday?

Not a good start to my Roku experience!

DBDukes's avatar
DBDukes
Community Streaming Expert
4 years ago
Mavison wrote:

... I think iPlayer was updated yesterday?...

That could be the clue.

Roku app developers, not Roku, determine where their apps work, and on which devices their apps work.

If the update omitted the 3940 (intentionally or in error) then that would cause what's happening. Now it becomes was that on purpose? If it was an error, the developer (BBC) would need to correct that.

  • io1901's avatar
    io1901
    Binge Watcher
    4 years ago
    DBDukes wrote:
    Mavison wrote:

    ... I think iPlayer was updated yesterday?...

    That could be the clue.

    Roku app developers, not Roku, determine where their apps work, and on which devices their apps work.

    If the update omitted the 3940 (intentionally or in error) If it was an error, the developer (BBC) would need to correct that.

    How does that get fixed then? Roku can't wash it's hands something they advertise it does. 

    • DBDukes's avatar
      DBDukes
      Community Streaming Expert
      4 years ago
      io1901 wrote:

      How does that get fixed then? Roku can't wash it's hands something they advertise it does. 

      Notify BBC. They have full control over the situation. If BBC screwed up, BBC needs to fix it.

  • Robbo6's avatar
    Robbo6
    Newbie
    4 years ago

    Same issue - brand new Roku express 4k - all other App's work but not BBC iPlayer. Get the same error message as mentioned, tried deleting app, reinstalling, factory resetting device and tried using device on Multiple TVs.

    Software issue problem between device and BBC - I guess we will need to wait for a software fix?

    • DBDukes's avatar
      DBDukes
      Community Streaming Expert
      4 years ago
      Robbo6 wrote:

      ... Software issue problem between device and BBC - I guess we will need to wait for a software fix?

      Yes, that seems to be what is required. Perhaps if you reached out to BBC and let them know.

      • io1901's avatar
        io1901
        Binge Watcher
        4 years ago

        I've left a message for the BBC on their iPlayer problem pages I suggest everyone that has a problem does the same