Forum Discussion

io1901's avatar
io1901
Binge Watcher
4 years ago
Solved

BBC iPlayer stopped working with Sorry, this application is not currently available on your device

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer with the above error message. I have deleted app, restarted, added app with no difference....
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for your patience while this issue was being investigated.

    We would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for updates.

    Once the channel is updated, try seeing if you able to access the channel again.

    Please keep us posted what you find out.

     

    Happy Streaming!
    Danny

DBDukes's avatar
DBDukes
Community Streaming Expert
4 years ago
io1901 wrote:

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer ....

Are you saying that your Roku Express 4K (3940) did play the app previously? Or has it never worked on that particular device?

io1901's avatar
io1901
Binge Watcher
4 years ago

Worked fine until today. (So about 6 months)

  • Mavison's avatar
    Mavison
    Binge Watcher
    4 years ago

    My new Roku 4k stick, bought last week, gets the same message today on both BBC iPlayer and Sounds. All software up to date - and has worked fine for the last week. I think iPlayer was updated yesterday?

    Not a good start to my Roku experience!

    • DBDukes's avatar
      DBDukes
      Community Streaming Expert
      4 years ago
      Mavison wrote:

      ... I think iPlayer was updated yesterday?...

      That could be the clue.

      Roku app developers, not Roku, determine where their apps work, and on which devices their apps work.

      If the update omitted the 3940 (intentionally or in error) then that would cause what's happening. Now it becomes was that on purpose? If it was an error, the developer (BBC) would need to correct that.

      • io1901's avatar
        io1901
        Binge Watcher
        4 years ago
        DBDukes wrote:
        Mavison wrote:

        ... I think iPlayer was updated yesterday?...

        That could be the clue.

        Roku app developers, not Roku, determine where their apps work, and on which devices their apps work.

        If the update omitted the 3940 (intentionally or in error) If it was an error, the developer (BBC) would need to correct that.

        How does that get fixed then? Roku can't wash it's hands something they advertise it does. 

  • DBDukes's avatar
    DBDukes
    Community Streaming Expert
    4 years ago

    io1901 

    That is peculiar.

    I see that the 3940 is not on the list of supported devices. That's odd. However, I have seen a similar situation before where an unexpected device omission happened, and sure enough, it didn't work. Usually, it's a device that should work but isn't sold in the UK, so they don't certify it. The 3940 is sold in the UK, so that leans away from that.

    However, your situation is different, as it did work for a period of time. Of course, BBC could simply say "It wasn't supposed to work but did; however, we fixed that and now it doesn't."

    Perhaps a UK user can offer some insight. Perhaps RokuDanny-R , RokuMary-F , or RokuKariza-D can offer some insight.

    • io1901's avatar
      io1901
      Binge Watcher
      4 years ago

      If that's the case, poor show by Roku.

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        4 years ago
        io1901 wrote:

        If that's the case, poor show by Roku.

        Why? Roku does not make the determination of where an app is allowed, nor on which devices an app is allowed. The developer does that. If BBC made that call (even if in error) it was still BBC that made the call. Roku does not make that decision regarding any app, region, or device. It's totally up to the developer (BBC, in this case).