Forum Discussion

io1901's avatar
io1901
Binge Watcher
4 years ago
Solved

BBC iPlayer stopped working with Sorry, this application is not currently available on your device

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer with the above error message. I have deleted app, restarted, added app with no difference....
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for your patience while this issue was being investigated.

    We would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for updates.

    Once the channel is updated, try seeing if you able to access the channel again.

    Please keep us posted what you find out.

     

    Happy Streaming!
    Danny

Princesssoraya's avatar
Princesssoraya
Reel Rookie
4 years ago

I brought the roku express 3mths ago and bbc i player worked fine unfortunately now stopped working tried Un installing reinstalling etc but can not get this channel to work am I within my rights to complain and get reimbursed for this roku stick 

 

atc98092's avatar
atc98092
Community Streaming Expert
4 years ago

Certainly you may complain, but you need to complain to the BBC. They are the one that provides the iPlayer channel, not Roku.

We can offer a suggestion or two, though. When you removed the channel, did you reboot your Roku before you installed it again? If not, then it wasn't really removed. You must reboot the Roku after removing a channel to ensure all the little pieces are completely gone.

  • Princesssoraya's avatar
    Princesssoraya
    Reel Rookie
    4 years ago

    By reboot do you mean restart if so yes done this a few times 

     

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      4 years ago

      Yes, reboot/restart is what I meant. Just had to ask, because people are sometimes unaware of the requirement to do it when removing a channel. Sounds like BBC has a problem with their channel then, and only they can resolve it.

      • Princesssoraya's avatar
        Princesssoraya
        Reel Rookie
        4 years ago

        I brought this product on the understanding this could play bbc I player not quite 2 months ago and it actually can’t play something I brought it for so I have wasted my money on this device why as this roku stick basically become obsolete with i player so quick ??????