Forum Discussion

Jmatth253's avatar
Jmatth253
Newbie
11 months ago
Solved

Bad quality picture, but only when I’m watching or Playing something.

So I’ve had my Roku tv for about a year and some change, have never had any issues regarding picture quality. Just a few days ago I started experiencing a major issue with the color on my tv, but it only occurs when I am actually watching something or have a game system running. For instance, the home screen, any streaming app menus, all these things show up perfect. The moment I press “play” on any show or movie, on any app, and the picture quality is out the door. Go back to the menu screen and it’s as if there was never a problem. I reset all picture and color settings and nothing seems to work. Any suggestions on how to fix this?

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    11 months ago

    Greetings here in the Roku Community, Jmatth253!

    We appreciate you posting this picture quality issue to us and are here to help you with this.

    If this issue occurs with a specific channel, you can try adjusting the channel image resolution or picture settings manually. While watching a video, press the Star button * on your Roku remote and select "picture settings" to customize your viewing experience. Also, consider changing the display type on your Roku streaming player.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Display type
    4. Select one of the available display types and press OK on your remote
    5. Your screen may go black for a few seconds while the display setting is changed
    6. When an image is shown, select Yes, I can see it, and press OK on your remote
    7. Your screen will return to the Display type menu
    8. A check will appear next to the new display setting
    • Note: If you receive a message indicating your TV does not support a display type, you can still select the display type and try it anyway.

    Once it's done, please follow up for a system restart. Go to Settings > System > Power > System Restart.

    Hope this helps!

    Best regards,
    Jharra

9 Replies

  • eli_za's avatar
    eli_za
    Newbie
    19 hours ago

    Hi, real person here. Just had a problem very similar to this. The tv viewing itself was totally normal, opened Netflix and it was normal. I start playing a show and it was extremely dark and demented looking, very pixelated. Tried a different streaming to see if it was a Netflix bug and it did the same on Disney +. I decided to take googles advice and click the * button and mess with the display settings. Everything I tried made no difference... until I changed it to "movie" mode. Went totally back to normal. Still very confused as to why that occurred and why that one setting miraculously fixed it, but what matters is it did. I'm sure you fixed it by now but hopefully others will see this! Hope this helps lol.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 hours ago

      Hey, eli_za​.

      Thanks for chiming in!

      We're glad you shared this workaround here! It'll also help other people who are experiencing the same problem. If you ever need help, please don't hesitate to reach out!

      Roku Community Team

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    11 months ago

    Greetings here in the Roku Community, Jmatth253!

    We appreciate you posting this picture quality issue to us and are here to help you with this.

    If this issue occurs with a specific channel, you can try adjusting the channel image resolution or picture settings manually. While watching a video, press the Star button * on your Roku remote and select "picture settings" to customize your viewing experience. Also, consider changing the display type on your Roku streaming player.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Display type
    4. Select one of the available display types and press OK on your remote
    5. Your screen may go black for a few seconds while the display setting is changed
    6. When an image is shown, select Yes, I can see it, and press OK on your remote
    7. Your screen will return to the Display type menu
    8. A check will appear next to the new display setting
    • Note: If you receive a message indicating your TV does not support a display type, you can still select the display type and try it anyway.

    Once it's done, please follow up for a system restart. Go to Settings > System > Power > System Restart.

    Hope this helps!

    Best regards,
    Jharra

    • AmeN's avatar
      AmeN
      Newbie
      6 months ago

      This is happening to my tv as well but in all the streaming apps.  I tried to follow your troubleshooting directions but I don’t have “display type” or “display (anything)” as an option in the home settings.

       

      RokuJharra-Q 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        6 months ago

        Welcome to the Roku Community, AmeN!

        We completely understand that you're experiencing an issue with the picture quality of all your apps when trying to stream on your Roku, and we'd like to be able to help you sort this out. 

        This could also be caused by a slow internet connection. To check this, try the following steps and let us know if they work.

        • Reboot your Router. Do this by unplugging it for several seconds and then plugging it back in to restart your Router. 
        • Check your Connection. Go directly to Settings > Network > About, then check the network status. After confirming that your Roku device is connected, select Check Connection to test your network and internet connection.
        • Reboot your device. Just head over to Settings > System > Power > System Restart. Hopefully, this will get you back up and running. 

        You may also visit this support article: Issues playing content on your Roku device.

        We hope this helps. Let us know if more assistance is needed. 

        Best,
        Emman

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Hey there, lwinders!

      We see you're having some trouble streaming, too. We're here to help.

      To kick things off, have you gone through all the troubleshooting steps mentioned in this thread? If not, it's a good idea to give them a shot and let us know how it goes so we can help out more.

      We'd love to hear what you find out.

      Best,
      The Roku Community Team