Forum Discussion

rich701's avatar
rich701
Newbie
4 years ago
Solved

are you still watching yes or no

while watching tv after some time a screen appears are you still watching asks click yes or no to exit is there a way to shut this off I have Roku express 4 

  • RokuKariza-D's avatar
    RokuKariza-D
    4 years ago

    Hi rich701 musicislove

    I hope you're doing well.

    If your device is streaming for four hours where no commands are received from your Roku remote or the mobile app, the Roku platform interprets this as inactivity on your Roku device. After those four hours, your Roku device will display a prompt asking you to confirm that you are still watching. 

    To turn this Bandwidth Saver feature off, please follow the steps below:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Network
    4. Select Bandwidth saver
    5. Choose Off

    Note: Some streaming channels employ their own mechanism to cease data usage after a specific period of inactivity. These features will not be affected when you disable Bandwidth Saver.

    For more information, check out this link: How to use Bandwidth Saver to avoid going over your internet data cap

    I hope this helps!


    All the best,
    Kariza

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  • musicislove's avatar
    musicislove
    Streaming Star
    4 years ago

    rich701 I get that too.

    I think it is from the cable company to conserve streaming resources when no one is watching the service then they want to stop the drain on their network.

    I am guesing.

    This started happening to me recently after system updates.

    Although I am not sure if it was/is the internet or Roku updtaes that started this.

     

    I do not know if there is a setting to turn that feature off, there might be if we go nosing around in the settings and such, Hmmmmm Ive got an idea? :smileyhappy:

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi rich701 musicislove

      I hope you're doing well.

      If your device is streaming for four hours where no commands are received from your Roku remote or the mobile app, the Roku platform interprets this as inactivity on your Roku device. After those four hours, your Roku device will display a prompt asking you to confirm that you are still watching. 

      To turn this Bandwidth Saver feature off, please follow the steps below:

      1. Press Home on your Roku remote
      2. Scroll and select Settings
      3. Select Network
      4. Select Bandwidth saver
      5. Choose Off

      Note: Some streaming channels employ their own mechanism to cease data usage after a specific period of inactivity. These features will not be affected when you disable Bandwidth Saver.

      For more information, check out this link: How to use Bandwidth Saver to avoid going over your internet data cap

      I hope this helps!


      All the best,
      Kariza

      • musicislove's avatar
        musicislove
        Streaming Star
        4 years ago

        BINGO, great answer RokuKariza-D 

        Sure enough that solves this issue!

        Thank you kindly. 

        I saw somewhere the answer could be marked as a solution, Hmmm

        So much to learn. :smileyhappy:

  • Ricksawriter's avatar
    Ricksawriter
    Newbie
    4 years ago

    My issue is that that same message “are you still watching” comes on 1-2 minutes after I choose “yes”. I went to the bandwidth option and even did a hard reset but it’s still coming on. I don’t know what to do. HELP!!!! 
    Roku TV 

    • GaryRizzo's avatar
      GaryRizzo
      Newbie
      4 years ago

      The same thing has happened, I've followed all instructions and it's still there.  Until I get rid of it I can only watch Netflix because it doesn't show up there.  It takes up the lower half of the screen so I'm unable to watch other channels.  I'm at a loss as to how to move forward.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hey GaryRizzo

        Thanks for the post.

        As mentioned in my post above, some streaming channels employ their own mechanism to cease data usage after a specific period of inactivity. These features will not be affected when you disable Bandwidth Saver on your Roku device.

        With that being said, we would recommend reaching out to the channel's customer support team to see if they have any additional settings or options within their app that may allow the functionality you are looking for.

        We appreciate your understanding.


        All the best,
        Kariza