Forum Discussion

randys's avatar
randys
Roku Guru
5 months ago
Solved

Are most 4K titles on Hulu not in 4K for YOU ALSO?

Most titles that say they’re 4K are not streaming in 4K they are streaming in HD, what is going on?   For example and I have dozens of examples the movie “I’m totally fine“ says it’s in 4K and it i...
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  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Thank you for bringing this issue to our attention, randys. If the issue is limited to this channel, as JWS9518 mentioned, we recommend contacting Hulu directly.

    They can assist you further and provide clarification on this matter, as the channel provider independently develops and maintains their app on the Roku streaming platform.

    We appreciate your cooperation!

    Best,
    The Roku Community Team

     

JWS9518's avatar
JWS9518
Roku Guru
5 months ago

That might be a question to ask Hulu customer support.

randys's avatar
randys
Roku Guru
5 months ago

Sure, good idea, but what I’m asking here but I didn’t do it right is if other people tell me they are having the same experience so I know it’s not just my equipment even though it’s on all of my devices.

 

Could you check those titles for me on your devices and tell me what it shows when you play it and then you look to see whether it says 4K or HD?

 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    5 months ago

    Thank you for bringing this issue to our attention, randys. If the issue is limited to this channel, as JWS9518 mentioned, we recommend contacting Hulu directly.

    They can assist you further and provide clarification on this matter, as the channel provider independently develops and maintains their app on the Roku streaming platform.

    We appreciate your cooperation!

    Best,
    The Roku Community Team