Forum Discussion

jackavram's avatar
jackavram
Reel Rookie
3 years ago
Solved

Apple TV won't sign in - gives "Verification Failed" with known-working Apple ID login/pass.

Hi, the Apple TV channel on my new Roku 4k stick (model 3820X) won't sign in with a known working Apple ID login and password.   I've tried uninstalling the channel, restarted the Roku, and reinstall...
  • Spartan2381's avatar
    Spartan2381
    3 years ago

    Got my devices signed and working with Apple TV now. Here is the process that worked for me.

    1. Uninstall Apple TV from device

    2. Remove power for 30 seconds

    3. Install Apple TV app

    4. Launch Apple TV and select "Sign In Later"

    5. Navigate to the Cog setting and Select Accounts -> Sign-in

    6. Use the QR code to sign-in

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi ryanjay2004 stevet444,

Thanks for reaching out and providing me with your information.

We'll share these details with the appropriate team for further review. Please be aware that this issue is still under investigation by the appropriate Roku team. Once more information is available, I'll be sure to update this Community thread.

We appreciate your patience for the time being.


Best regards,
Mary

jmoeller100's avatar
jmoeller100
Channel Surfer
3 years ago

Mine is Ticket # 6460972

I too have a new 3820x with the same system software as others and the same level of aptv

  • Spartan2381's avatar
    Spartan2381
    Channel Surfer
    3 years ago

    Got my devices signed and working with Apple TV now. Here is the process that worked for me.

    1. Uninstall Apple TV from device

    2. Remove power for 30 seconds

    3. Install Apple TV app

    4. Launch Apple TV and select "Sign In Later"

    5. Navigate to the Cog setting and Select Accounts -> Sign-in

    6. Use the QR code to sign-in

  • jmoeller100's avatar
    jmoeller100
    Channel Surfer
    3 years ago

    worked for me too. Thanks!!!!!

  • ryanjay2004's avatar
    ryanjay2004
    Channel Surfer
    3 years ago

    Spartan2381

    This workaround also worked for me! Thank you for sharing!

  • Spartan2381's avatar
    Spartan2381
    Channel Surfer
    3 years ago

    Glad it’s working for you. Hopefully it stays that way!

  • stevet444's avatar
    stevet444
    Channel Surfer
    3 years ago

    This worked for me as well. Thank you !

  • ValHi's avatar
    ValHi
    Reel Rookie
    3 years ago

    Worked for me, also.