Forum Discussion

jackavram's avatar
jackavram
Reel Rookie
3 years ago
Solved

Apple TV won't sign in - gives "Verification Failed" with known-working Apple ID login/pass.

Hi, the Apple TV channel on my new Roku 4k stick (model 3820X) won't sign in with a known working Apple ID login and password.   I've tried uninstalling the channel, restarted the Roku, and reinstall...
  • Spartan2381's avatar
    Spartan2381
    3 years ago

    Got my devices signed and working with Apple TV now. Here is the process that worked for me.

    1. Uninstall Apple TV from device

    2. Remove power for 30 seconds

    3. Install Apple TV app

    4. Launch Apple TV and select "Sign In Later"

    5. Navigate to the Cog setting and Select Accounts -> Sign-in

    6. Use the QR code to sign-in

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi everyone,

Thanks for the posts.

If the issue persists after removing then reinstalling the channel, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach them here: Apple TV - Official Apple Support

We appreciate your understanding.


All the best,
Kariza

DLP100's avatar
DLP100
Channel Surfer
3 years ago

Apple Support is repeatedly telling customers this is a Roku issue and not an Apple issue. Please reach out to your contacts within Apple and include the 20+ support posts then maybe they will better understand how this is on them to fix.

  • Spartan2381's avatar
    Spartan2381
    Channel Surfer
    3 years ago

    Opened a support ticket with Apple today and was working with a support engineer from the meda services group. It appears this issue is known to apple since the support tech I worked with has seen this before. Basically she had me enable Secret Screen 2 on the Roku (5 x Home, up, right down, left up)  "Log Info" "Start Verbose Logging" start the Apple TV app and try to login. Go back to the home screen and give the "tracker id" to support (5 x home, 5 x back). Apple support is calling me back tomorrow to continue troubleshooting. Will keep you guys posted.

    • ryanjay2004's avatar
      ryanjay2004
      Channel Surfer
      3 years ago

      Model - 3820X - Streaming Stick 4K

      Serial Number: X017003YMJK6

      Software Version: 11.5.0 - build 4235-CU

      Device ID: S08Y428YMJK6

      Issue occurs with Apple TV channel (version 13.0 - build 55)

      Issue ID: K6-478-247

      When attempting to log in to the Apple TV app, you do not get an option to log in via mobile - only to log in via remote. When you input your username and PW, you get the following message: "Verification Failed. There were errors signing you in. Wait a moment, then try again."