Forum Discussion

jackavram's avatar
jackavram
Reel Rookie
3 years ago
Solved

Apple TV won't sign in - gives "Verification Failed" with known-working Apple ID login/pass.

Hi, the Apple TV channel on my new Roku 4k stick (model 3820X) won't sign in with a known working Apple ID login and password.   I've tried uninstalling the channel, restarted the Roku, and reinstall...
  • Spartan2381's avatar
    Spartan2381
    3 years ago

    Got my devices signed and working with Apple TV now. Here is the process that worked for me.

    1. Uninstall Apple TV from device

    2. Remove power for 30 seconds

    3. Install Apple TV app

    4. Launch Apple TV and select "Sign In Later"

    5. Navigate to the Cog setting and Select Accounts -> Sign-in

    6. Use the QR code to sign-in

ValHi's avatar
ValHi
Reel Rookie
3 years ago

I just bought a Roku 4K stick (3820X).

When I try to sign in on Apple TV, there is no option to sign in on a mobile device like there has been on every other Roku device I've owned.

So I attempted to sign in with my Roku remote, and it keeps telling me "Verification Failed." I think the problem here is that Apple uses 2 factor authentication. When you sign in with a remote versus mobile browser, there's no way to do 2FA.

I've done all the troubleshooting suggested here:

https://community.roku.com/t5/Channels-viewing/Apple-TV-channel-Login-Failure/td-p/515599

 

billman71's avatar
billman71
Reel Rookie
3 years ago

Me too.  They probably just need to update the software for that model to support 2 factor.