Forum Discussion

jackavram's avatar
jackavram
Reel Rookie
3 years ago
Solved

Apple TV won't sign in - gives "Verification Failed" with known-working Apple ID login/pass.

Hi, the Apple TV channel on my new Roku 4k stick (model 3820X) won't sign in with a known working Apple ID login and password.   I've tried uninstalling the channel, restarted the Roku, and reinstall...
  • Spartan2381's avatar
    Spartan2381
    3 years ago

    Got my devices signed and working with Apple TV now. Here is the process that worked for me.

    1. Uninstall Apple TV from device

    2. Remove power for 30 seconds

    3. Install Apple TV app

    4. Launch Apple TV and select "Sign In Later"

    5. Navigate to the Cog setting and Select Accounts -> Sign-in

    6. Use the QR code to sign-in

tinplane's avatar
tinplane
Newbie
3 years ago

Having the exact same problem with a brand new Roku TV.  If there is no solution I'll just return it.  i assume it has something to do with two part authentication, but my screen looks just like yours.  There is no where to enter a code, if one where sent.  Also, No where is there a spot to sign in with apple.com/activate on another device.  

  • samlii's avatar
    samlii
    Newbie
    3 years ago

    Just want to add that I have the same issue.  I am trying to upgrade to the latest stick, but apple tv won't login.  I also don't get the option to sign in with mobile like on my older 4k stick.  Let's hope somebody figures something out and that someone takes responsibility for it.

    HDMIGuy do you have 2 factor on your apple account?

    • HDMIGuy's avatar
      HDMIGuy
      Roku Guru
      3 years ago

      samlii I do have two factor