Forum Discussion

jackavram's avatar
jackavram
Reel Rookie
3 years ago
Solved

Apple TV won't sign in - gives "Verification Failed" with known-working Apple ID login/pass.

Hi, the Apple TV channel on my new Roku 4k stick (model 3820X) won't sign in with a known working Apple ID login and password.   I've tried uninstalling the channel, restarted the Roku, and reinstall...
  • Spartan2381's avatar
    Spartan2381
    3 years ago

    Got my devices signed and working with Apple TV now. Here is the process that worked for me.

    1. Uninstall Apple TV from device

    2. Remove power for 30 seconds

    3. Install Apple TV app

    4. Launch Apple TV and select "Sign In Later"

    5. Navigate to the Cog setting and Select Accounts -> Sign-in

    6. Use the QR code to sign-in

DLP100's avatar
DLP100
Channel Surfer
3 years ago

This is exactly what I am experiencing with a new 3820x on Apple TV plus. 

“I only have a Sign In with Remote, no Sign in on Mobile Device.  Never gives me a 2FA prompt - just immediate Verification Failed ... didn't even give me a chance.”

DLP100's avatar
DLP100
Channel Surfer
3 years ago

I have a 3810X and wanted a spare remote. The 3820X was on sale for Black Friday. When it arrived, I discovered there is a speed difference between the two Roku devices. As such, I replaced my 3810X with a 3820X. During set-up for Apple TV+ (a new subscription), I was not given the QR code option to authenticate with a mobile device. The only option was "Sign In with Remote." I tried Sign In with Remote more than 20 times and each time it failed to authenticate with an error message:

"Verification Failed"

"There were errors signing you in. Wait a moment, then try again"

Many times, I uninstalled the app, cleared the cache, rebooted the Roku, and installed the app again. Each time, it failed in the exact same way.

I went to another 3810X and opened the Apple TV+ app. It immediately gave me a QR code and I registered successfully.

I replaced the 3810X with the old device and opened the Apple TV+ app. It immediately gave me a QR code and I registered successfully.

The software version on both 3810X devices is: 11.5.0 - Build 4235-50
The software version on the new 3820X device is: 11.5.0 - Build 4235-CU

  • ryanjay2004's avatar
    ryanjay2004
    Channel Surfer
    3 years ago

    I also just purchased a new 3820X - Streaming Stick 4K and receive the "There were errors signing you in. Wait a moment, then try again" when I try to sign in to Apple T

    I have followed all troubleshooting steps and nothing works.

    Similar to others, I only have the option to sign in via remote with no QR code or or sign in on mobile device option.

    Software version: 11.5.0 - build 4325-CU

    I'm assuming nobody has found a solution yet?

    • jmoeller100's avatar
      jmoeller100
      Channel Surfer
      3 years ago

      I'm afraid I have it too. Have tried everything I could find. Reset Roku, de/reinstall TV+, change display settings ad nauseum. I am also NOT getting the option to login with a mobile device like with my TCL (roku) TV. TV+ Version is 13.0, build 55. Roku has been updated to the most current version. Opened a ticket with Roku with a detailed description of the problem and what I had tried, but all I got was a generic response that said:

      Thank you for contacting Roku customer support. We understand that you are facing an issue while accessing Apple TV+ app on your Roku device.  You can enjoy Apple TV+ using the Apple TV app on your Roku device. Please download the Apple TV app on your Roku device. Once the channel is added, please launch the channel and scroll down on the page using the down arrow button on the directional keypad until you see the Apple TV+ icon.

      Doesn't make me feel real good about their concern about this problem since they don't appear to have even read my complaint.

      • ryanjay2004's avatar
        ryanjay2004
        Channel Surfer
        3 years ago

        jmoeller100 - I've also created a ticket with Roku on this but haven't received a reply yet. I'll let you know when/if I get a response.

        RokuMary-F - since you have been on this thread recently, I'm wondering if you're able to help provide some additional support to help us get a resolution.