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jackavram's avatar
jackavram
Reel Rookie
3 years ago
Solved

Apple TV won't sign in - gives "Verification Failed" with known-working Apple ID login/pass.

Hi, the Apple TV channel on my new Roku 4k stick (model 3820X) won't sign in with a known working Apple ID login and password.   I've tried uninstalling the channel, restarted the Roku, and reinstall...
  • Spartan2381's avatar
    Spartan2381
    3 years ago

    Got my devices signed and working with Apple TV now. Here is the process that worked for me.

    1. Uninstall Apple TV from device

    2. Remove power for 30 seconds

    3. Install Apple TV app

    4. Launch Apple TV and select "Sign In Later"

    5. Navigate to the Cog setting and Select Accounts -> Sign-in

    6. Use the QR code to sign-in

ivanahtannica's avatar
ivanahtannica
Binge Watcher
3 years ago

HDMIGuy I have the exact same issue with the exact same device Roku Streaming Stick 4K 3820X, newly purchased. I think this has something to do with the free 3 months Apple TV trial. Being eligible for that probably breaks the entry point for signing in. I'm saying this because I don't have this issue with my older Roku. I can add using a QR code just fine. They're both connected to the same network. Both have the same Roku firmware version as well as Apple TV channel version. cc jackavram 

I also have another issue wherein I'm unable to Airplay to the Roku. It keeps saying that the PIN entered is wrong even if it's correct. Same issue with setting up HomeKit. It says the code is wrong. I tried with both my iPhone and MacBook and got similar results so it's very likely that it's an issue with this new Roku device. I don't have this issue with my older Roku Streaming Stick 3800X. Do you have the same issue as well?

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    3 years ago

    ivanahtannica jackavram When I signed into Apple on my Roku Streaming Stick 4k I declined the free 3 months because my daughter has a subscription to Apple TV and uses family share to share with me.  I have not tried Airplay or HomeKit.

    • ivanahtannica's avatar
      ivanahtannica
      Binge Watcher
      3 years ago

      HDMIGuy Thanks. I have a subscription as well, but there's no way around the 3 months free trial as far as I can tell. I can't even use it as well even if I want to since the sign-in issue is still there regardless.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        ivanahtannica

        Thanks for the posts.

        For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

         

        Thanks,
        Danny