Forum Discussion
RokuDanny-R
4 years agoRetired Moderator
Hi everyone,
Thanks for the post.
Please be aware that if you have already provided the information we have requested, we have passed it along to the appropriate Roku team to investigate further.
We appreciate your patience while we look further into this issue.
Thanks,
Danny
Briley239
4 years agoReel Rookie
I am also having the same issue (loss of sound and freezing picture) and it’s been happening ever since I installed the Apple TV app. I’ve removed app, restarted, and reinstalled app - the same issue continues.
model: 3810RW
serial: YH008G958383
software version: 10.5.0 build 4201-50
device ID: 223038958383
Please help me fix this issue.