Apple TV app not working or loading in
I bought this tv back in November & I can not get Apple TV app to load. It just constantly spins like it’s trying to load. I have done all trouble shooting, even called Apple & Roku with no help; pre...
Forum Discussion
Did this happen to anyone else in the last week? My appletv app will not work, but all other roku apps work fine. When trying to open the apple tv app it will not load the videos, tap on trouble shoot and it shows no errors yet its constantly the load screen. I have deleted and reloaded apple tv app. Checked for updates. Logged out and relogged in.
the apple tv app is working on my appletv just fine, it seems to be the app issue in the past week.
thanks in advance for any thoughts
I am having the same issuses with Roku and Apple TV +. It appears that this has been going on for some time. TIME TO FIX IT!!!!!!
Hi, Jackrabbit70
Thanks for posting!
Our team is in progress in investigating the issue, and I'd like to ask you for help in providing some information so we can progress.
Can you share the details requested in my post above?
Your help is greatly appreciated.
Thanks,
Roku Community Team
Hi, Nathan419
Welcome!
I understand that the Apple TV app is not working on your Roku device, and I appreciate your efforts in troubleshooting the issue.
Our team would like to gather more details so we can investigate. Provide the details below:
- Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
- Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
- Channel build version (highlight the channel and press the star (*) button of your Roku remote)
Keep us posted!Thanks,
Roku Community Team
