Forum Discussion

Maestrobaldwin's avatar
3 years ago

Apple TV App keeps freezing / shows buffering

Just recently, while watching shows on the Apple TV app, video will stop and act like it is buffering but never advances. No other tv app does this so it appears it is specific to the Apple TV app. I have removed the Apple TV app, restarted the Roku device and then re-added the app. Nothing seems to work. Any help is appreciated! Thanks. 

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  • I am having the same issue. This is a recent problem for me as well. 

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator

    Hi! Maestrobaldwin,

    Thanks for reaching out to the Roku Community!

    We apologize that you're experiencing issues with the channel. After troubleshooting and verifying that your Roku device is updated and other channels are functioning normally, we recommend contacting the channel publisher for further assistance. Please reach out to them directly and inform them of the troubleshooting steps you've already taken with us. 
    Please keep us posted on what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.
    Thanks,

    Arjiemar