Anyone have trouble with sound?

Hi martacarl,
Thanks for reaching out to the Roku Community!

Movies and television shows can have a wide range of sounds, but using the volume modes on your compatible Roku streaming device lets you enjoy a more even listening experience. Switch to automatic volume leveling to hear more consistent audio levels across various types of entertainment, making it less jarring when a commercial comes on or while switching channels.

Adjust volume modes during playback
When streaming a movie, TV show, music, or Bluetooth audio, or when watching content from an external device connected to your Roku TV and wireless speakers (e.g., Blu-rayTM player, cable set-top box, game console), you can enable Automatic Volume Leveling or Night Mode from the Options menu as described below.

1. To begin streaming content or to adjust audio settings for a device connected to your Roku TV and wireless speakers, switch the active input to the external device.
   
   • Note: If you have a Roku Streambar or Roku Smart Soundbar and you are watching content from an external device connected to your TV, you cannot adjust audio settings during playback. You can, however, adjust audio settings from the settings menu using the instructions in the next section.
2. Press Star on your Roku remote.
3. Select sound settings.
   
   • Note: On some Roku devices, this step is not necessary. If you do not see this selection, skip to step 4.
4. Use the directional pad to switch the volume mode to the desired setting. The directional pad is plus-shaped and is in the center of your Roku remote.
   
   
   • Off: Volume modes are inactive, and content volume is unmodified.
   • Leveling: Enables consistent volume across different types of entertainment, so you do not have to change the volume every time you switch channels or a commercial comes on.
   • Night: The volume of soft sounds like whispering is increased while the volume of loud sounds like explosions is decreased, making it easier to hear your show at night without disturbing others.

• Note: On some streaming channels, Star is assigned a different function, meaning it will not open the Options menu as described above. In these cases, you must launch a different channel, such as the Roku Channel, and follow the steps above. Once the volume mode is switched, the setting will remain when you return to the original channel.

Please keep us posted on what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar