Forum Discussion

T1W2's avatar
T1W2
Channel Surfer
4 years ago

Amazon Prime video returns to Roku Home page

Attempting to play any video from the Amazon Prime channel immediately returns to the Roku Home page.  All videos on other channels work fine (Netflix, PBS, Disney+).  Playing any Amazon Prime video ...
T1W2's avatar
T1W2
Channel Surfer
4 years ago

@RokuDanny-R 

 I removed the channel, restarted the device, and added the channel back.  I was able to watch just one trailer.  Now when I attempt to watch a trailer or video, I am immediately returned to the screen that allows you to “go to channel, remove channel, provide a rating, or provide feedback”.  Previously when I attempted to watch a trailer or video, I was returned to the Roku Home Screen.  Something has changed, but the problem has not been solved.

Also, I am powering the Roku device with the Roku power supply that came with the player.

 Thanks for your help with this.

T1W2

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

T1W2

Thanks for the post.

If the issue you are experiencing is only happening on the Amazon Prime channel, this may be an issue related to the channel that the channel provide will need to look further into. Have you tried reaching out to the channel provider Support to see what insight they can provide?

Please keep us posted what you find out.


Thanks,
Danny