Forum Discussion

mb88's avatar
mb88
Newbie
6 months ago

Amazon Prime screen going black periodically

Starting a new post. While watching UHD HDR content on the Amazon Prime app on my TCL 43S403 Roku TV, the screen periodically goes black for a second or so. I just started noticing this now watching the Wheel of Time series and have never seen this before on my Roku TV on other apps. This also doesn't happen watching Thursday Night Football every week or The Legend of Vox Machina as examples.

I found this other post, but there was no reply option: https://community.roku.com/t5/Channels-viewing/Unable-to-disable-Amazon-Prime-auto-playback-of-movie-trailers-when-browsing-catalog/m-p/988381?search-action-id=132807786807&search-result-uid=988381

app playback

4 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    6 months ago

    Hi mb88,

    Thanks for posting in the Roku Community!

    We appreciate you for letting us know that on your TCL Roku TV, the Wheel of Time series screen going black periodically on your Prime Video channel. We would be glad to assist you with this.

    Please try to restart the system of your Roku TV by going through: Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.

    If the issue persists, we highly suggest contacting Prime Video's channel support directly for further assistance as they develop and maintain their app through the Roku streaming platform. Thank you for your understanding.

    Cheers,
    Riamie

    • mb88's avatar
      mb88
      Newbie
      6 months ago

      I did just that after I noticed that I was now seeing the black screen in other shows and apps. (Hulu - Welcome to Wrexham as an example) and that did not fix the problem. Latest update was 12/20, maybe that has something to do with it?

      • mb88's avatar
        mb88
        Newbie
        6 months ago

        More additional information. I paused the show I was watching (Hulu - Welcome to Wrexham) while I was doing something else, and the screen went black for a second WHILE THE VIDEO WAS PAUSED. I think this is something wrong with the TV itself, software or hardware, and not the Prime app specifically.  This just started happening recently, so I wonder if it had to do with the update on 12/20?