Hi,
I have a Roku Ultra device.
I am located in Germany. Long ago Roku showed the Amazon Prime video app but it no longer shows it.
I tried the solution listed here:
But that did not help.
1) I do not see the Amazon prime video(or any similar name) app anywhere
2) I do not see the option to "search" on my Roku
Please let me know what can be done.
Thanks
Regards
Same problem in Qatar...!!!
Purchased Roku and Amazon prime and some other apps are not available.
Home screen is totally looks different than the other users in other countries.
Search option not available in the Roku Home screen.
Very disappointed...!!!
Waste of Money...!!!
sujeethplaptop Thanks for the note. Amazon has not yet made their channel (app) available on the Roku platform in your location. (Germany) Search is also not currently available in that location, it is only supported in certain regions at this time.
It's likely that you had previously linked your device to a Roku account created in a different region, where the channel was available, or your internet connection somehow misidentified your location, etc.
For more information regarding channel availability, you'll want to reach out to Amazon Prime Video support directly here: https://www.amazon.com/gp/help/customer/contact-us
Thanks,
Tanner
Thank you for your reply. But that is very disappointing. I paid the same price for the device as everyone else. I do not understand why Roku cannot figure this out with Amazon and have the app included.
Its not like Amazon prime is banned in Germany or something. So, it is not a country regulation issue. It is more of a Roku issue.
That link you posted leads me to an Amazon page. I paid Roku for the device. So, I expect support from Roku and not 3rd parties.
I had very high hopes for Roku since the last year when I bought this. But frankly, there has been no value addition in the last one year. On the contrary, you have removed the Amazon prime app.
Very disappointed.
Also, I do not think it is appropriate that you mark your own comment as the "Solution". It is not the solution.
sujeethplaptop wrote:Thank you for your reply. But that is very disappointing. I paid the same price for the device as everyone else. I do not understand why Roku cannot figure this out with Amazon and have the app included.
Its not like Amazon prime is banned in Germany or something. So, it is not a country regulation issue. It is more of a Roku issue.
That link you posted leads me to an Amazon page. I paid Roku for the device. So, I expect support from Roku and not 3rd parties.
I had very high hopes for Roku since the last year when I bought this. But frankly, there has been no value addition in the last one year. On the contrary, you have removed the Amazon prime app.
Very disappointed.
Also, I do not think it is appropriate that you mark your own comment as the "Solution". It is not the solution.
I understand your frustration, but please understand that channel access by country is completely under the control of the channel provider, in this case Amazon. It is not a Roku issue. Roku has no power at all to make it available. Why a provider decides to offer their service in a particular location, but not make it available on all platforms, it something only they can answer. But Amazon is who you must place the pressure on to make the change.
And Roku did not remove the Prime app if you had it previously, unless Amazon themselves required them to do so. There's no reason for Roku to do such a thing, as it lowers the value of the device for the user. Again, it was completely the doing of Amazon, not Roku.
This is the only solution Roku can provide. You must take it up with Amazon.
Hi,
If I live in a country where I use Roku Premiere and the Amazon Video app works fine, is it possible that if I travel to another country where the Amazon Video app is not available for Roku, the app will be automatically deleted from Roku?
If the Amazon Video application or another application is automatically deleted, is there a way to prevent the applications from being deleted? Is there any method, or hidden menu so that the applications are not deleted?
Thank you very much.
Egui wrote:Hi,
If I live in a country where I use Roku Premiere and the Amazon Video app works fine, is it possible that if I travel to another country where the Amazon Video app is not available for Roku, the app will be automatically deleted from Roku? ...
No. The app won't be deleted. It simply won't run properly (if at all).
Remember, the app developer (Amazon) is the one that decides where it works and where it doesn't work. And if they choose to not support Roku in a certain country, that is Amazon's call, not Roku's. Roku doesn't care, and doesn't stop Netflix or others that choose to support in more countries.
