Forum Discussion

AlmightyPeanut's avatar
AlmightyPeanut
Reel Rookie
3 years ago

All apps/channels painfully slow after update 9/19/2023

After the most recent update to my TCL 75R635's apps are extremely slow.  Never had an issue in Prime video, Netflix, etc but now there's a tremendous lag when navigating the apps.  Moving around the...
app playback
jeffjohnson123's avatar
jeffjohnson123
Newbie
3 years ago

Experiencing the same issue. 

Model 4800X - Roku Ultra
Software Version 12.5.0 - build 4165-C2
Uptime 1 hr 28 min
Device ID S02A2086UMXA

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
3 years ago

Hi Vgatkinson1 and jeffjohnson123,

Thanks for sharing the experience you've had with this issue.

Kindly provide us with the required details asked for by RokuCarly in the above post. These details will be essential in resolving this concern with our appropriate Roku team.

On the other hand, if you are already able to provide this information, please be aware that the information provided has already been forwarded to our appropriate team for further investigation.

Feel free to contact us if you have clarifications.

Sincerely,
Janadee

  • optikhog's avatar
    optikhog
    Roku Guru
    3 years ago

    Model 43S435 - TCL Roku TV
    Software Version 12.5.0 - build 4165-CG
    Uptime 2 hr 8 min
    Device ID S0A9G1DXNH3A

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi optikhog,

      Thanks for the post.

      We appreciate you for providing the information. Rest assured that we'll forward this to the appropriate Roku team so it can be reviewed for investigation and address the issue. Additionally, we'll need one more information, which is the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

      We look forward to hearing back from you.

      All the best,
      Kash