Experiencing the same issue.
Model 4800X - Roku Ultra
Software Version 12.5.0 - build 4165-C2
Uptime 1 hr 28 min
Device ID S02A2086UMXA
Hi Vgatkinson1 and jeffjohnson123,
Thanks for sharing the experience you've had with this issue.
Kindly provide us with the required details asked for by RokuCarly in the above post. These details will be essential in resolving this concern with our appropriate Roku team.
On the other hand, if you are already able to provide this information, please be aware that the information provided has already been forwarded to our appropriate team for further investigation.
Feel free to contact us if you have clarifications.
Sincerely,
Janadee
Model 43S435 - TCL Roku TV
Software Version 12.5.0 - build 4165-CG
Uptime 2 hr 8 min
Device ID S0A9G1DXNH3A
Hi optikhog,
Thanks for the post.
We appreciate you for providing the information. Rest assured that we'll forward this to the appropriate Roku team so it can be reviewed for investigation and address the issue. Additionally, we'll need one more information, which is the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
We look forward to hearing back from you.
All the best,
Kash
