Experiencing the same thing on my Roku Ultra. Not very pleased right now.
Model: 4640X - Roku Ultra
Serial number: YP0079753439 (7LC687753439)
Software Version: 12.5.0 • Build 4165-29
GC version: 10.1.25
Timestamp: 2023-09-22T04:08:06Z
Issue ID: 39-380-408
Thanks for providing us with the precise information, NeverVeryHappy.
Rest assured that your concern, together with your provided information, will be forwarded to the appropriate Roku team for further review, and will find you the best resolution possible. In the meantime, we appreciate you bearing with us as we work on this.
Feel free to let us know if you have further clarification and in need of any assistance aside from this. We'd be glad to help.
Kind regards,
Carly
Hi Carly,
They fixed it. THANK YOU SO MUCH. I owe you a beer 🍺 or bottle of wine🍷. 🙂
Thank You Carly, cheers! 🍻
Hi NeverVeryHappy,
You are very welcome!
There is nothing to worry about; our engineering team has been investigating this issue closely. Once more information is available, we'll update this Community thread.
Thank you for your kind understanding regarding this issue.
All the best,
Chel
