Forum Discussion

rayray77's avatar
rayray77
Reel Rookie
6 years ago
Solved

Adding channels to my online account but not showing up on my TV

Like the title, I've added channels on the Roku website but they're not uploading to my TV. Am I doing something wrong?
  • makaiguy's avatar
    makaiguy
    6 years ago

    Channels added to your account via the website will be added the next time your Roku auto-updates.  You can cause it to update manually via Settings > System > System update.

    Note that some channels rely on the enhanced capabilities of newer Roku models and may not install on older discontinued models that are no longer receiving software updates from Roku.

makaiguy's avatar
makaiguy
Community Streaming Expert
6 years ago

Channels added to your account via the website will be added the next time your Roku auto-updates.  You can cause it to update manually via Settings > System > System update.

Note that some channels rely on the enhanced capabilities of newer Roku models and may not install on older discontinued models that are no longer receiving software updates from Roku.

  • fitzgilbert's avatar
    fitzgilbert
    Newbie
    5 years ago

    You say "You can cause it to update manually via Settings > System > System update.".  Is this done on the PC, or on the Roku?  I have gone to the Roku site on my computer, but I don't see a settings choice.

  • Aintskeered's avatar
    Aintskeered
    Newbie
    4 years ago

    I’ve newer Smart TV and no Roku device is being used. I view the  Roku channels via the Roku Channels app on my TV. So, why aren’t apps added to my Roku Channel account showing on my TV?

    • renojim's avatar
      renojim
      Community Streaming Expert
      4 years ago

      Aintskeered, is your smart TV a Roku TV or just a smart TV that happens to have The Roku Channel as one of its apps?  The Roku Channel is not a substitute for an actual Roku device.

  • NicholasStokes's avatar
    NicholasStokes
    Binge Watcher
    3 years ago

    I am trying to upload channel in roku tv using direct publisher method, preview is showing but channel is not getting installed in my Roku device.
    - My device Model : 3500X and Software Version : 11.

  • NicholasStokes's avatar
    NicholasStokes
    Binge Watcher
    3 years ago

    I am trying to upload channel in roku tv using direct publisher method, preview is showing but channel is not getting installed in my Roku device.
    - My device Model : 3500X and Software Version : 11.

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      3 years ago

      NicholasStokes The 3500 is an older device (released March 2014, so approaching 9 years old), and many of the newer channels will not work on it. It is also being dropped to legacy status, meaning it will no longer receive Roku OS updates. Remotes are no longer available for it. Frankly, it's time to replace it. 

      • ewsb's avatar
        ewsb
        Reel Rookie
        3 years ago

        I have the same problem on new Roku TVs purchased last year. In addition, on 1 where I have been testing the guest mode, the guest mode deletes all apps/channels and you have to start from scratch which is a useless feature as you want to create a base case to use.